About this role
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Nestled in the vibrant Marunouchi district, just minutes from Tokyo Station and Ginza, the newly renovated Four Seasons Hotel Tokyo at Marunouchi offers a rare sense of intimacy. With only 57 rooms and suites, the hotel welcomes guests into a tranquil sanctuary in the heart of Japan’s iconic capital. Reimagined as a contemporary manor, it combines elegant design with the warmth of home, offering an elevated expression of residential living. Highly personalised service, bespoke experiences and tailored itineraries unlock Tokyo’s endless possibilities for exploration, while memorable dining awaits at SÉZANNE, the award-winning French restaurant, and Maison Marunouchi, the hotel’s all-day bistro.
【What You Will Do / 主な業務内容】
• Conduct regular patrols throughout the hotel and surrounding areas.
• Monitor CCTV, fire and life safety systems, alarms, and security equipment.
• Respond to emergencies including evacuations, medical incidents, fire alarms, natural disasters, and security threats.
• Conduct daily safety inspections and identify potential hazards.
• Investigate and document accidents, incidents, losses, and security concerns.
• Provide support to guests and employees during emergency situations.
• Coordinate with law enforcement, fire departments, and building management when required.
• Lead emergency drills and safety awareness initiatives.
• Support team members and contribute to a positive and professional work environment.
• 館内および施設周辺の巡回・警備業務
• CCTV、防災設備、警報設備および各種セキュリティシステムの監視
• 火災、急病人対応、自然災害、避難誘導など緊急事態への対応
• 日常的な安全点検および危険箇所の特定・改善提案
• 事故、怪我、紛失物、トラブル発生時の調査およびレポート作成
• ゲストおよび従業員の安全確保とサポート
• 警察署、消防署、ビル管理会社との連携
• 緊急対応訓練および安全啓発活動の実施
• チームメンバーへのサポートおよび良好な職場環境づくり
• その他、セキュリティマネージャーの指示による関連業務
【What You Bring / 応募要件・求める人物像】
• High school diploma or equivalent qualification.
• 2-5 years of experience in security, safety, law enforcement, military, hospitality security, or a related field
• Strong interpersonal and communication skills.
• Ability to remain calm and make sound decisions during emergencies.
• Strong problem-solving and conflict-resolution skills.
• Knowledge of security operations, fire and life safety systems, and emergency procedures.
• Proficiency in Microsoft Office applications, including Excel.
• Strong integrity, professionalism, and service mindset.
• 高校卒業または同等の資格をお持ちの方
• セキュリティ、警備、安全管理、消防、自衛隊、ホテル業界などでの実務経験2～5年以上
• 優れたコミュニケーション能力と対人スキルをお持ちの方
• 緊急時にも冷静かつ的確な判断ができる方
• 問題解決力およびトラブル対応能力をお持ちの方
• セキュリティ業務、防災設備、安全管理に関する基本知識をお持ちの方
• Excelを含む基本的なPCスキルをお持ちの方
• 高い倫理観と責任感を持ち、チームワークを大切にできる方
• お客様へのサービスマインドをお持ちの方
【Schedule & Hours / 勤務時間】
• Full-time position
• Shift-based schedule including day, evening, night, weekends, and holidays
• Flexibility to respond to emergencies and operational requirements as needed
• 正社員
• シフト制（早番・遅番・夜勤を含む）
• 土日祝日を含むシフト勤務
• 緊急時やホテル運営上の必要に応じて柔軟な勤務対応が可能な方