About this role
About Us
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At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Institutional
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
Technology (coding)
At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.
Technology (non-coding)
At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Business & Private Banking
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Join Business & Private Bank and help deliver our growth ambitions by backing Australian businesses and private clients with the insights, solutions and support they need to move forward. We play a critical role in delivering the ANZ 2030 Strategy and you’ll be part of a team guided by our values to put customers first, deliver with excellence, own the outcome and work as one.
About the Role
As a [Role] in our [Tribe/Team/Domain/Business Unit], you’ll play a key role in helping to [state the key goal of the tribe/team/domain (why do they exist?)]. This role is responsible for providing support that allows operations to function effectively. This support ranges from Business Support and Coordination, Operational Support and Service Delivery Management. Positions mapped into this role are exclusively support positions for Operations. These positions are not transactional or customer servicing.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
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What will your day look like?
As Operations Support Lead, you will:
• Support the daily operations of your team as well as the wider group as needed
• Be responsible for but not limited to the management and creation of reporting and data analysis, testing of new work and supporting the roll out of the new customer data remediation framework.
• Work closely with Journey Experts and Business Analysts to assist with the design, implementation and delivery of new changes and process, process mapping and writing of procedure guides.
• Support the training and capability uplift across the teams.
• Assist with any required tasks to support the day to day leadership of your space, including but not limited to ATOM planning, forecasting, quality and data management, check ins, work allocation and queue management
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
• Working knowledge of ANZ compliance and AML policies desirable
• Previous call centre or other banking experience desirable
• Concern for quality and standards
• Leadership experience
• Computer knowledge and skills, and familiarity with applications, MS Office suite, SharePoint
• Good Communication skills (written and Verbal)
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
Job Posting End Date
26/11/2026, 11:59pm