About this role
Job Description
Essential Functions:
- Fulfill RMA, Sales Loaner, and TIBI order requests as assigned by the Supervisor, RMA
- Receive returned RMA, Sales Loaner, credits, and TIBI orders by Supervisor RMA,
- Support ongoing continuous improvement activities within the Service and Repair department
- Manage and expedite sensitive RMA requests from the Quality team
- Maintain product services inventory (finished goods, end of life inventory, sales loaner inventory) and participate in inventory cycle counts and reconciliation
- Actively participate in ongoing RMA projects
Knowledge Skills & Abilities:
- Ability to perform basic tasks in relation to RMA process flows with guidance from senior team members
- Ability to collect data as required for RMA analytics
- Understanding of Lean concepts and tools to support continuous improvement initiatives
- Ability to perform in a fast-paced, rapidly changing, goal-oriented, and time-sensitive environment
- Strong organizational skills with the ability to manage task priorities and deadlines effectively.
- Strong written and verbal communication skills
- Proactively handle email communications
- Self-motivated with the initiative to identify and address needs independently
Minimum Education and Experience
- A bachelor’s degree in business or supply chain management is strongly preferred.
- 1-2 years of experience
- Proficiency in MS Office