Premier Service Manager

We are currently seeking a high calibre professional to join our team as a Premier Service Manager ,

In this role you will:

- Provide dedicated support to Relationship Managers and Team Heads by managing and executing operational functions in customer service

- Deliver high standards of service by ensuring efficient, timely and quality support to customers

- Maintain a high standard of operational and risk compliance by ensuring that standards and workflow are in continuous adherence to Group standards and local regulations

- Take ownership of customer feedback and complaints, including investigation, follow up and resolution in line with the defined service standards

- Enhance customer experience by proactively identifying service gaps and recommending process improvements

- Provide all other aspects of administrative support that may be required from time to time

To be successful you will need:

- Advanced working experience in a retail-banking environment

- Strong customer service orientation, with self-motivation and ability to work under pressure

- A self-starter and good team player with drive for success and achievement

- Possess excellent interpersonal and communication skills

- The ability to engage and communicate effectively in both English and Chinese (spoken and written) will be an added advantage to meet business needs.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. (Additional text if role is Enhanced vetting)

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Candidates with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Issued by HSBC Bank (Singapore) Limited

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