Head of Clinical Operations - Home Care

About Us

At RSL LifeCare , our purpose is to enrich the lives of veterans and seniors. We support veterans, their families and older people through care and services in our communities and at home, building on more than 100 years of supporting veterans and their families. Our vision — creating proud communities, living their best lives — guides everything we do.

Joining us means becoming part of a large, purpose‑driven organisation where your expertise and compassion genuinely make a difference.

About the Role

As the Head of Clinical Operations - Home Care , you will provide strategic and operational leadership across RSL LifeCare's Home Care clinical services, ensuring the delivery of safe, high-quality, person-centred and evidence-based care.

Leading a geographically dispersed nursing workforce, you will be responsible for clinical service delivery, clinical governance, workforce capability, risk management and the ongoing development of a consistent and sustainable clinical operating model.

Working closely with Regional Managers, Quality, Workforce Operations and Workforce Planning teams, you will drive clinical excellence, support strong client outcomes and ensure compliance with contemporary aged care standards and regulatory requirements.

This is a key leadership role with significant influence over nursing practice, workforce performance and the future direction of clinical care across Home Care.

Key Responsibilities:

- Lead the delivery of high-quality clinical services across Home Care.
- Provide senior clinical leadership, governance and oversight of nursing practice.
- Lead, coach and develop a geographically dispersed team of Registered and Enrolled Nurses.
- Ensure effective clinical assessment, care planning, review, delegation and clinical risk management.
- Drive workforce capability, clinical competency and professional development initiatives.
- Monitor clinical performance, workforce utilisation and service outcomes.
- Partner with operational leaders to support integrated, person-centred care.
- Lead clinical quality improvement initiatives and embed evidence-based practice.
- Manage clinical incidents, escalations, investigations and risk mitigation activities.
- Ensure compliance with aged care legislation, clinical governance requirements and quality standards.

About You:

To be successful in this role, you will bring:

- Current AHPRA registration as a Registered Nurse.
- Significant senior clinical leadership experience within aged care, community care, healthcare or a complex clinical services environment.
- Demonstrated experience leading geographically dispersed nursing or clinical teams.
- Strong knowledge of clinical governance, professional practice, risk management and regulatory compliance.
- Experience managing complex clinical matters, escalation pathways and clinical incidents.
- Proven success leading workforce capability, performance, engagement and development.
- Experience developing clinical competency frameworks, education programs and professional practice standards.
- Strong understanding of person-centred care and service delivery within home or community-based settings.
- Demonstrated ability to use clinical, operational and workforce data to drive performance and continuous improvement.
- Exceptional stakeholder engagement, communication and influencing skills.

Why Join RSL LifeCare?

We offer a range of benefits including:

- Salary packaging benefits of up to $15,900 per year.
- Access to Maxxia Rewards discounts.
- Fitness Passport membership.
- Universal Parental Leave.
- 17.5% annual leave loading.
- Ongoing professional development and career growth opportunities.
- The opportunity to influence clinical care outcomes for veterans and seniors across multiple communities.
- A collaborative and values-driven environment focused on quality, innovation and continuous improvement.

Our Commitment to Diversity:

Our values guide everything we do: Do the Right Thing, Aim Higher, Care from the Heart and Act as One Team.

We welcome applications from people of all backgrounds, particularly veterans, current and former ADF personnel, their families, and Aboriginal and Torres Strait Islander peoples.

We are committed to creating a workplace where everyone feels safe, respected, valued and heard.

Employment is subject to a satisfactory Police Check and/or NDIS Worker Screening Check, where required for the role.

## Location
North Sydney