National Account Manager - Winsupply

NIBCO is a recognized leader in the flow control industry. Headquartered in Northern Indiana, with a manufacturing history that spans over a century, NIBCO operates manufacturing facilities across the United States, as well as Mexico and Poland. NIBCO is known by our customers for exceptional quality, commitment to on-time delivery, and outstanding product innovation. Setting us apart from our competitors is our people.

If you're looking for a place where your hard work and great ideas make a difference--NIBCO is the place for you.

POSITION INFO:

The National Account Manager is responsible for developing and executing strategic account plans that drive growth, profitability, and market share within assigned national accounts and buying group relationships. This position serves as the primary relationship manager for key customers, partnering with Sales, Marketing, Product Management, Customer Service, and Operations teams to identify opportunities, strengthen customer partnerships, and deliver solutions that support both customer objectives and NIBCO's business goals.

RESPONSIBILITIES:

• Develop and execute strategic account plans that support revenue growth, profitability, and market share objectives for assigned national accounts.
• Build and maintain strong relationships with key customer decisionmakers and stakeholders at multiple organizational levels.
• Identify opportunities for business growth through customer engagement, market analysis, competitive assessment, and sales performance evaluation.
• Partner with regional sales teams to align account strategies with field execution and customer objectives.
• Conduct regular business reviews with customers to evaluate performance, identify opportunities, and align priorities.
• Develop annual account plans, forecasts, and growth strategies to support organizational planning processes.
• Negotiate customer agreements, programs, and strategic initiatives that support long-term business objectives.
• Collaborate with Marketing, Product Management, and Operations teams to support new product introductions, promotions, and customer-specific programs.
• Analyze sales performance, profitability, market conditions, and customer trends to develop actionable recommendations.
• Communicate customer priorities, opportunities, risks, and market intelligence to internal stakeholders.
• Support customer issue resolution efforts by coordinating resources across departments to ensure timely and effective outcomes.
• Maintain accurate customer information, forecasts, and activity records within CRM and business systems.
• Monitor competitive activity and industry trends to identify opportunities and potential business risks.
• Support strategic initiatives related to national account growth, buying group relationships, and channel development.
• Travel as required to support customer engagement, business reviews, trade events, and sales meetings.
• Perform other duties as assigned.

EXPERIENCE:

REQUIRED
• Five (5) years of progressive sales, account management, business development, or related commercial experience.
PREFERRED
• Experience within manufacturing, industrial, construction, plumbing, HVAC, or related industries.
• Experience utilizing CRM and sales analytics tools.

EDUCATION:

• Bachelor’s degree in Business Administration, Marketing, Sales, or related field.

TRAINING AND SKILLS:

• Knowledge of strategic account management and consultative selling practices.
• Understanding of distribution channels, buying group relationships, and national account structures.
• Strong business and financial acumen.
• Ability to analyze sales performance, market trends, and customer opportunities.
• Strong negotiation, presentation, and influencing skills.
• Excellent relationship building and stakeholder management capabilities.
• Effective verbal and written communication skills.
• Ability to work effectively in a cross-functional, matrixed organization.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office applications, CRM platforms, and business reporting tools.
• Ability to develop and execute strategic account plans that drive measurable results.

PHYSICAL DEMANDS / ENVIRONMENTAL FACTORS:

• Prolonged periods of sitting, standing, and computer use.
• Ability to regularly travel by automobile and commercial transportation.
• Frequent participation in customer meetings, presentations, and business events.
• Ability to occasionally lift and transport sales materials and product samples up to 25 pounds.

• Professional office environment.
• Frequent travel to customer locations, trade shows, industry events, and company facilities.
• Hybrid work arrangements may be available based on business needs.
• Work schedule may require flexibility to support customer meetings, business travel, and industry events.

NIBCO is committed to equal opportunity employment. It is the policy of NIBCO to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.