Senior Specialist Customer Quality Management

Join us in a customer-focused quality role where you'll drive product excellence and customer satisfaction by managing product quality complaints, resolving customer concerns, and leading continuous improvement initiatives. You'll play a key role in enhancing quality processes, implementing customer support strategies, and ensuring a seamless customer experience through proactive problem-solving and process optimization.

Your role Key responsibilities in your new role

- Customer Complaint Management: Managing customer complaints (Product Quality
- The objective is to ensure customer satisfaction about product, complaints and quality service
- Managing customer inquiry (product quality related) / quality interface relationship
- Supporting the design-in projects at major customers
- Supporting the quality improvement activity with customers
- Develop strategy for customer quality and service improvement
- Quality marketing/training to customers
- Manage customer satisfaction improvement program
- Manage and coordination for customer audit / quality visit
- Customer and product quality process improvement.
- Customer satisfaction continuous improvement.
- Customer support strategy implements.

Your profile Qualifications and skills to help you succeed

- Bachelor Degree above in Engineering
- At least has 5 years’ experience in Semiconductor industry and Quality
- +2 years’ experience as Customer Quality Management
- Product quality knowledge
- BE/FE process knowledge
- Quality control methodology
- 8D problem solving
- Quality system know-how
- Quality audit experience
- Know-how on the power application is preferred
- Ability to work independently and under pressure
- Good skill in speaking / writing in English is required
- Good communication skills.
- Good problem solving and risk assessment skills.

#WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. Are you in? We are on a journey to create the best Infineon for everyone.

We strive to create the best Infineon for everyone by embracing diversity and inclusion. We welcome applicants for who they are and offer a workplace built on trust, openness, respect and equal opportunity.

Our hiring decisions are based on skills and experience. Even if you don’t meet every requirement, we encourage you to apply.

Please let your recruiter know if you need any accommodations during the interview process.

Learn more about our various contact channels and about Diversity & Inclusion at Infineon.