About this role
Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.
The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.
What You’ll Do: (Maximum 10 points)
Marketing
- Help to make sure the right messages get to the right people.
- Update Promotion for orders & commute to team to make sure customer's order will be processed correctly.
- Manage digital campaigns such as promotional campaign with Principals or partners.
- Manage with online market to deliver digital strategies and implementations.
- Collaborate with Marketing team or Principal to turn knowledge to effective tools in purpose to present the products and marketing initiative to customers.
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Dealing with customers
- Control and ensure log all inquiries received. Answer enquiries via email and over the phone.
- Indicate all necessary information on the CRC form to ensure and efficient way of tracking the feedback from department / division involved the feedback.
- Work closely with CRC Network and daily monitor on FRS especially on pending ones.
- Ensure that all problems are followed up for solution and preventive action within time set in KPI.
- Provide information to team and superior in relation to the customers.
- Handle and coordinate with other departments if any returns or damaged goods.
---
Dealing with Principals
- Coordinate between Principals & Operation team for keep updating information up to date. (when needed).
- Ensuring demand for orders can be met.
Marketing
- Help to make sure the right messages get to the right people.
- Update Promotion for orders & commute to team to make sure customer's order will be processed correctly.
- Manage digital campaigns such as promotional campaign with Principals or partners.
- Manage with online market to deliver digital strategies and implementations.
- Collaborate with Marketing team or Principal to turn knowledge to effective tools in purpose to present the products and marketing initiative to customers.
---
Dealing with customers
- Control and ensure log all inquiries received. Answer enquiries via email and over the phone.
- Indicate all necessary information on the CRC form to ensure and efficient way of tracking the feedback from department / division involved the feedback.
- Work closely with CRC Network and daily monitor on FRS especially on pending ones.
- Ensure that all problems are followed up for solution and preventive action within time set in KPI.
- Provide information to team and superior in relation to the customers.
- Handle and coordinate with other departments if any returns or damaged goods.
---
Dealing with Principals
- Coordinate between Principals & Operation team for keep updating information up to date. (when needed).
- Ensuring demand for orders can be met.
Must-Have: (Maximum 4 points)
- Thai Nationality
- Bachelor’s or higher Degree in any fields
- At least 1 year-experience in Order taking/ Digital Marketing is preferable
- Computer literacy in E-Commerce business is preferable
- Be responsible, patient and able to work under pressure
- Strong service-orientation result driven and proactive
- Excellent communication skills (Thai and English) both written and spoken and presentation skills
- Able to work overtime
What We Offer:
• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.