In-business Risk & Control (IBC) Program Manager, Services, SVP - Hong Kong

Job Description Summary

Primary responsibility of the In-business Risk & Control (IBC) Program Manager is to maintain a robust risk & control framework that enables effective risk & control identification, mitigation, monitoring and escalation across the Services business covering Hong Kong and Macau. In addition to direct reporting into the HK and Macau Services Head, the role will also have a matrix reporting to the Services Regional Risk & Control head for effective & standardized implementation of Risk & Control policies and procedures.

Job Purpose:

Key aspect of the role is to provide guidance and advisory to the Services business on all risk and control matters including oversight over for Services Operations & Technology.

He/she will manage risks and bring deep Risk & Control expertise, and exceptional execution discipline to focus on the following:

- Support country & regional product managers by review and approval of product programs to pro-actively identify, assess and mitigate risks.

- Actively identify and manage risk through the MCA processes, Key Risk Indicators/ dashboards, CAPs, PLE/ Write-off deep dives.

- Facilitate the implementation of Regulatory requirements, policies and procedures.

- Play a key role in managing the NPA, NPAC and Complex Solution Review process for new, manual and modified products.

- Maintain front-to-back line-of-sight on risks and controls across all Services business products, processes and systems including Operations, Technology and Service Centers.

- The role requires management of internal audit and regulatory exams.

The role will require working closely and extensively with country/ regional/ global product, operations, technology & in-business risk & control teams.

Furthermore, the role will involve close coordination with relevant stakeholders from line 2 i.e. ICRM, AML, ORM, TTS Risk etc.

Qualifications:

- 8+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
- Ability to identify, measure, and manage key risks and controls.
- Ability to see the big picture with high attention to critical details.
- Track record of taking ownership and showing self-motivation and proactivity in project execution.
- Strong analytical and problem-solving skills to evaluate complex risk activities and resolve systemic operational challenges.
- Effective organizational influencing skills with a demonstrated ability to build rapport across functional lines.
- Ability to work independently as well as collaborate productively with immediate team members.
- Exceptional command of Microsoft Office suite

Education:

- Bachelor's/University degree, Master's degree preferred.

------------------------------------------------------

## Job Family Group:
Controls Governance & Oversight
------------------------------------------------------

## Job Family:
Cross-disciplinary Controls
------------------------------------------------------

## Time Type:
Full time
------------------------------------------------------

## Most Relevant Skills
Please see the requirements listed above.
------------------------------------------------------

## Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi’s EEO Policy Statement and the Know Your Rights poster.