Senior Product Manager (Retail Banking)

At Kroo Bank, we're building a better bank from the ground up. One that puts customers first, treats money responsibly and uses technology to make everyday banking simpler, fairer and more transparent. We're a fully regulated UK bank, backed by long term investors, with a growing customer base and big ambitions. We move fast, think carefully and hold ourselves to high standards, whether that's how we build products, manage risk or look after our people.

How you will contribute:

We are building the future of how people interact with their money, and we need a Senior Product Manager to own our core retail banking experience.

As our Senior Product Manager for Retail Banking, you won't simply manage a backlog or oversee feature delivery. You'll own the vision, strategy and execution of our core retail banking products, with a direct line to the Executive Committee, a dedicated squad of engineers and designers and the autonomy to deliver meaningful improvements at pace.

Reporting to the Head of Retail Propositions, you'll take ownership of the entire product lifecycle, from discovery and strategy through to delivery, launch and ongoing performance. You'll use customer insight, data and emerging technologies, including AI, to create better banking experiences and deliver measurable commercial and customer outcomes.

Other responsibilities include:

- Shape the future: Define and champion the product vision, strategy and roadmap for our retail banking products, turning complex financial problems into simple, intuitive customer experiences.
- Drive true autonomy: Lead product discovery and definition, working with a dedicated squad to conduct customer research, challenge assumptions and identify meaningful opportunities.
- Focus on measurable impact: Own key product metrics across customer adoption, engagement, retention, financial wellbeing and commercial performance, using data to continuously improve outcomes.
- Master the banking ecosystem: Work closely with Engineering, Design, Risk and Compliance to translate regulatory requirements into effective product experiences while maintaining appropriate controls.
- Take ownership of product delivery from initial concept through to launch and continuous improvement, making informed decisions about priorities, scope and investment.
- Identify opportunities to use AI, automation and emerging technologies to improve customer experiences, operational efficiency and product performance.
- Lead a squad of engineers and designers, providing clear direction while encouraging experimentation, accountability and effective decision making.
- Use customer research, behavioural data, complaints and market insights to identify problems, validate opportunities and inform product decisions.
- Develop clear product objectives and success measures, ensuring new products and improvements deliver demonstrable customer and business value.
- Work with Marketing, Operations, Finance and other teams to ensure successful product launches and continued improvements.
- Build strong relationships with senior stakeholders, including the Executive Committee, communicating product strategy, commercial opportunities, priorities and results.
- Balance customer needs, commercial objectives, technical considerations and regulatory requirements to deliver sustainable banking products.

Requirements

- Deep retail banking knowledge: Strong understanding of retail banking products, customer propositions and digital banking journeys, ideally gained within a challenger bank or fintech environment.
- AI first approach: A proactive mindset towards using artificial intelligence, automation and emerging technologies to improve products, customer experiences and ways of working.
- Outcome and metrics driven: A proven ability to deliver measurable improvements in product adoption, customer engagement, retention and monetisation, rather than simply delivering new features.
- Ability to define and execute a clear product vision and strategy, taking full ownership of outcomes from discovery through to delivery and ongoing performance.
- Strong product management experience, with the confidence to make independent decisions, challenge assumptions and prioritise effectively.
- Ability to lead and influence teams across Engineering, Design, Risk, Compliance and other business functions.
- Strong analytical skills, using customer research, experimentation and product performance data to make informed decisions.
- Commercial awareness, with an understanding of how retail banking propositions generate value and contribute to sustainable business growth.
- Experience improving digital customer journeys and delivering intuitive, accessible and engaging banking experiences.
- Understanding of the regulatory and operational considerations involved in developing products within a UK banking environment.
- Ability to communicate product strategy, priorities and measurable results clearly to senior leadership.
- Comfortable working in a fast moving environment, taking ownership, challenging existing approaches and delivering meaningful improvements.

Required qualifications and experience:

- Significant experience in Product Management, ideally within retail banking, challenger banking, digital banking or fintech.
- Demonstrable experience owning and delivering digital financial products or customer propositions throughout the product lifecycle.
- Proven success in improving product adoption, customer engagement, retention or commercial performance, supported by measurable results.
- Experience leading product squads and working closely with Engineering and Design teams to deliver customer focused solutions.
- Strong knowledge of retail banking products and the commercial and regulatory environment in which they operate.
- Practical experience using data, analytics, customer research and experimentation to inform product strategy and delivery.
- Experience applying AI or automation within product development or customer experiences would be highly desirable.
- A relevant degree or equivalent practical experience in Product Management, Business, Technology or a related discipline.

Benefits

What we offer:

At Kroo, we know that attracting and retaining talented people means offering benefits that help our employees thrive both in and outside of work. Here's what we currently offer:

- Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (24 June) and 1 day off during the week of your birthday.
- Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
- Employer sponsored volunteer programme: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer sponsored volunteer time.
- Mental health support: Access to Spill, our mental health support partner.
- Workplace pension: A workplace pension with a 5% employee contribution and a 3% employer contribution.
- Top notch equipment: We provide the equipment needed for hybrid working, including a MacBook laptop, and support employees in establishing their home office.
- Modern office: Our London office is located near London Bridge, offering a modern and collaborative working environment.
- Cycle to Work scheme: Supporting sustainable commuting through our Cycle to Work scheme.
- Electric Car scheme: Helping employees reduce their carbon footprint through our Electric Car scheme.
- Enhanced parental leave: Supporting employees and their families through our enhanced parental leave policy.
- Room for growth: Opportunities to develop your career and contribute to the continued growth of Kroo Bank.
- Healthcare: Healthcare for you and your nuclear family through Vitality.

Hybrid Working:

At Kroo Bank, we have a hybrid working policy that gives individuals and teams flexibility while recognising the value of spending time together in person.

Our London office is located near London Bridge, and this position requires office attendance once per week , with the remaining days offering flexibility to work remotely.

Our Interview Process:

Our recruitment process consists of four stages, giving you the opportunity to learn more about Kroo Bank, the position and the team you'll be working with.

- Initial Screening: People Team
- First Interview: Head of Retail Propositions
- Second Interview: Head of Technology
- Final Interview: Chief Product & Marketing Officer

Diversity and Inclusion:

We wholeheartedly uphold our commitment to providing a diverse and inclusive workplace. Every employee is highly regarded, respected and supported without any form of judgement or prejudice.

We consider diversity, equality and inclusion fundamental to how we work. We also ensure that reasonable adjustments are available to all candidates throughout the recruitment process.

To all Recruitment Agencies:

At Kroo Bank, agency resumes are strictly prohibited unless expressly authorised. Please do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Kroo Bank will not assume responsibility for fees incurred due to unsolicited resumes.

To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn or any other communication channels for enquiries or updates.

Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.