Support Contract Manager

Overview

RoviSys Building Technologies is looking for a Support Contract Manager for our growing Building Automation team. SCMs must have the ability to manage customer support contracts from inception to completion, while leading a team of support specialists and engineers at a high level. Experience with financials, reporting, invoicing, procurement, drafting change orders, and coordination with customers.

Responsibilities

- Accountable for contract margin and takes steps to increase the financial health of the project.

- Establish schedule for support tasks and carefully monitors progress towards completion.

- Accurately forecasting resources of their contracts.

- Review and monitor potential sources of risk and strategies for mitigation.

- Presents Support Schedule, Scope, and Resource Plan to divisional Director/Group Manager.

- Responsible for financials including but not limited to:

Contract Financial Reporting

Cost projections/cash flow reporting

- Monthly Invoicing

- Quantify and draft change orders

- Enforces quality plans and monitors work for quality throughout the contract lifecycle.

- Serves as the primary commercial contact for customers.

- Manages large support agreements and/or multiple concurrent contracts.

- Determine causes of deviations from the support plan or schedule and the recommended corrective actions.

- Capable of negotiating Terms & Conditions with customers.

- Provide technical guidance to support team when required.

- Enforce use of engineering standards.

- Contributes to development of tools that facilitate contract management.

- Demonstrates excellent communications, planning, organization, leadership, and motivation skills.

- Demonstrates the ability to balance contract finances, customer satisfaction, and team development.

Qualifications

- At least 3-5 years of leadership experience – contract/project management or technical lead

- Experience organizing, scheduling, and leading meetings with internal teams and customers

- Microsoft Office (Word and Excel)

- Microsoft Project

- Basic understanding of HVAC systems in large building automation systems.

- Basic understanding of sequence of operations and P&IDs for HVAC and plant utilities.

- Basic understanding of instrumentation and control valves for HVAC systems.

- Building automation and/or industrial controls experience (Rockwell, Schneider, AVEVA, Inductive Automation) is a plus

- Onsite commissioning experience is a plus.