About this role
- ServiceNow Manager must have prior experience in Client Facing Solution Architect role.
- Candidates should have prior working experience in ServiceNow Implementation projects only (Not enhancements, Managed services)
- Minimum 10 years of IT experience with at least 7 years specifically in ServiceNow implementation and transformation projects (excludes managed services or enhancement projects).
- Extensive hands-on experience in designing and developing multiple ServiceNow applications such as ITSM, GRC, SecOps, HRSD, CSM etc.
- Strong leadership skills with proven experience in managing complex, multi-stakeholder ITSM or other process deployments.
- Deep understanding of ITIL framework and other IT management tools
- Demonstrated success in delivering projects using agile methodologies, preferably in a scrum-based environment.
- Solid knowledge of ServiceNow integration frameworks and APIs.
- Demonstrated ability to work effectively under pressure and meet demanding deadlines.
- Exceptional verbal, written communication, and presentation skills with the ability to lead teams and work collaboratively.
- Strategic thinker capable of setting goals, driving team initiatives, and fostering high-performance teams.
- Proactive in practice building through business development support, talent acquisition, and innovation.
Must-Have Certifications
- Certified System Administrator (Mandatory)
- CIS (Certified Implementation specialist (Preferred)
- ITIL Certifications (desired)
- Scrum master (Preferred)
Experience & Background
- B-Tech/BCA/MCA/MBA
- 10+ years of IT industry experience.