Guest Service Agent

Overview

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Avani Cypress Lakes Resort are looking for a friendly, flexible, and guest-focused Guest Experience Attendant to join our team, someone who can confidently assist across both Front Office and Food & Beverage operations on a full time basis

This is a hands-on, dynamic role perfect for someone who enjoys variety and thrives in a guest-facing environment. You'll be a key part role in the overall hotel experience, ensuring our guests feel welcome, well cared for, and delighted from check-in to check-out, while also assisting within food and beverage operations.

Key Responsibilities:

- Welcome guests on arrival and handle check-ins/check-outs with efficiency and warmth
- Assist with food and beverage service in our café, bar, or during in-room dining
- Provide local recommendations, handle guest requests, and respond to feedback promptly
- Deliver orders, clear tables, and maintain cleanliness of the F&B area
- Set up and pack down breakfast or function areas as required
- Coordinate with housekeeping and other departments to ensure guest needs are met
- Process payments accurately and maintain up-to-date guest records

Shift Details (subject to change):

- Rotating roster across Monday to Sunday
- Shift times scheduled within 7:00am to 11:00pm
- Immediate start available

Hourly Rates (excluding superannuation):
Monday - Friday: $27.97 per hour
Saturday: $33.85 per hour
Sunday: $40.62 per hour

Qualifications

To be successful in this role, you will require the following:

- Previous hospitality experience across Front Office and Food & Beverage would be highly beneficial
- Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
- Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
- RSA Certificate (or willingness to obtain)
- A positive, adaptable attitude and excellent communication skills
- Confidence in handling multiple priorities in a fast-paced environment
- Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
- Availability to work across a 7-day rotating roster, including weekends and evenings

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.



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