About this role
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
POSITION REQUIREMENTS
Business Support Specialist
FORMAL EDUCATION – B.E Degree completion in Mechanical stream
WORK EXPERIENCE - minimum 3 and maximum 5 years of work experience
TECHNICAL SKILLSET REQUIREMENTS
- (U.S Customers) / Senior – Technical Troubleshooting
- Any CRM experience (Service Now, MS Dynamics, BMC Remedy)
- SAP - S4 HANA ( working knowledge )
KNOWLEDGE & EXPERIENCE:
- Excellent business communication
- customer and technician call handling
- Likely to receive / perform 3-5 calls per shift troubleshooting and diagnosis of digital IoT products.
- 24/7 rotational shift basis
- mailbox monitoring
- logical troubleshooting
- Phone and email etiquettes for interacting with staff, colleagues & customers
- Detail oriented individual who is a people person and has a positive attitude.
- Ability to follow instructions but also has confidence in making suggestions to improve processes.
Preferred : (3 to 5 years of continuous work experience)
- Technical Support Engineer
- Global Technical Customer Service Agent
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.