Administrator

Annual salary: up to £13,113.75

Administrator

Location:  Basingstoke

Salary: £13,113.75 per annum (prorated)

Contract: Part-time, 18.75 hours per week, 6 Month Fixed Term Contract

Hours: Full time, 37.5 hours, Monday to Friday, 8.30am – 5pm.

We provide Housing Management services right across the UK. We work in partnership with Central and Local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.

About the Role:

We are looking for an organised and customer-focused Administrator to join our team in Basingstoke. This is a great opportunity for someone with administration experience who enjoys working in a busy environment, providing support across a variety of tasks and helping to deliver an excellent service to customers and colleagues.

Working as part of a supportive team, you will play a key role in ensuring administrative processes are completed accurately and efficiently. From managing documentation and maintaining records to supporting customer communications and handling incoming calls, you will help keep day-to-day operations running smoothly.

As an Administrator, you will provide essential administrative support to the team, ensuring records, documentation and customer information are maintained accurately and efficiently. You will work closely with colleagues across the business to deliver a high standard of service while supporting the smooth running of daily operations.

- Chasing energy appointments
- Sending OECs to occupants
- Uploading returned OECs
- Sending end of tenancy documentation
- Covering hunt group phones
- Maintaining accurate records and databases
- Working with internal departments to achieve the best outcomes for customers
- Supporting colleagues and providing administrative cover when required
- Assisting with ad hoc projects and additional administrative duties

Role Criteria:

- GCSEs in English and Maths
- Previous administration experience
- Experience working in a customer-focused environment
- Good written and verbal communication skills
- Strong people skills
- Problem-solving ability
- Good organisational and time management skills
- Ability to work accurately and efficiently
- Confidence using IT systems and databases

Benefits we can offer you

- 25 days annual leave plus bank holidays
- Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (4 weeks full pay) and adoption leave
- Employee Assistance Programme - free confidential support and counselling available
- Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering leave – up to two days per year to support community initiatives
- Cycle to Work Scheme
- Share save scheme
- Recognition and long service awards
- Buy up to 5 days holiday each year depending on length of service
- Learning and development opportunities
- Career progression opportunities across Mears Group
- Occupational health support
- Green car scheme with Tusker after successful probation period
- Be part of an inclusive workplace with access to a range of colleague networks and support groups focused on diversity, wellbeing and career development. From Disability, Pride (LGBTQ+) and Ethnic Diversity networks to Women in Leadership, the Women Operative Support Group, Women's Health, Men's Mental Health and Armed Forces communities, these groups provide opportunities for support, connection and professional development across our diverse workforce.
- Company Sick Pay
- Life Assurance (2x annual salary)
- 5% employee and 3% employer pension contribution with People pension

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

Apply below or to discuss your application further; contact:
Beth Dunford ([email protected])
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.