About this role
Position Summary
The Tactical Product Support Engineer provides technical, process, and quality support to Commercial Operations and Application Engineering teams. This role helps strengthen proposal quality, support product selection and commercial strategy, maintain ISO and operational documentation, monitor performance metrics, and drive continuous improvement across the organization.
Key Responsibilities
- Support Application Engineers in resolving internal nonconformance reports (NCRs) and maintaining accurate, current NCR records.
- Periodically review, update, and maintain Commercial Operations ISO documentation in DOCU Quest, including procedures, forms, templates, formats, flowcharts, and related controlled documents.
- Maintain quarterly reporting for Commercial Operations objectives and targets, ensuring timely, accurate performance visibility.
- Participate in internal and external ISO audits, including preparation, evidence gathering, follow-up actions, and continuous-improvement activities.
- Coordinate, consolidate, and update Daily Management Meeting metrics for the Commercial Operations team.
- Ensure adherence to Flowserve’s Code of Business Conduct, ethics, harassment prevention, safety requirements, and Commercial Operations procedures.
- Provide high-level technical application support, including customer training, product presentations, new-hire onboarding, and application-engineering training to support appropriate pump and auxiliary-equipment selection.
- Support sales strategy development for OPEX and CAPEX opportunities through competitive hydraulic performance analysis, sourcing recommendations, scope-of-supply review, market-level pricing input, and end-user relationship leverage.
- Prepare for and participate in Weekly Project Review meetings with Commercial Operations leadership, Application Engineering, and Sales.
- Review proposals before submission and support Proposal Authorization Form approvals, including review of pricing makeup, market-level pricing, recommended fully burdened sales price, borderline hydraulic curves, and non-compliant pump selections.
- Develop strategic budgetary and firm proposals aligned with balanced-scorecard KPI requirements.
- Track hydraulic modifications for Coimbatore product lines in coordination with Product Management and Engineering.
- Capture frequently asked questions from the Commercial Operations team and maintain an accessible knowledge database.
- Deliver training for new Application Engineers on Commercial Operations processes, enquiry entry, product overviews, pump-selection guidance, applicable API requirements, and professional communication practices.
- Coordinate quarterly lessons-learned sharing with the CBE Commercial Operations team and the APME team.
- Maintain and update the CBE product-developed model list for SharePoint publication on a semiannual basis.
- Interpret monthly reporting results in collaboration with M&T Product Management and meet Business Process Development analytics deadlines.
- Support decarbonization projects by understanding customer requirements, applications, and applicable Flowserve product solutions.
- Collaborate with Product Management, R&D, Engineering, Supply Chain, and LPO factories to identify product-development opportunities that improve gross margin, competitiveness, and win rates.
- Participate in Kaizen and continuous-improvement events to improve Commercial Operations productivity.
Qualifications and Competencies
- Strong technical understanding of pump applications, hydraulic performance, and auxiliary equipment selection.
- Working knowledge of commercial proposal development, pricing analysis, and project review processes.
- Familiarity with ISO quality-management systems, document control, audit participation, and corrective-action processes.
- Strong analytical, organizational, and reporting skills.
- Ability to collaborate effectively across Engineering, Product Management, Supply Chain, Sales, and Operations.
- Strong communication and training skills, with the ability to translate technical requirements into practical guidance for internal stakeholders.
- Demonstrated commitment to safety, ethics, quality, continuous improvement, and customer-focused execution.