About this role
NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewellery & watches and lifestyle collections to the world’s most discerning women.
Today, NET-A-PORTER continues to define the future of luxury e-commerce through discovery, inspiration, exceptional curation, outstanding customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalized experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, sharing the stories of incredible women across the globe.
NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.
Our Personal Shopping team is now seeking a talented Personal Shopper to build and nurture relationships with our high-value international customers, delivering an exceptional and personalised luxury shopping experience. You will drive customer loyalty, maximise sales opportunities and grow our EIP customer base through expert styling advice, tailored recommendations and outstanding client service. Some of the essentials for you to know are:
Location: Our Westfield Shepherd’s Bush office in London
Department: Personal Shopping
Contract Type: Permanent
Working Hours: 37.5 hours per week (4 days required in office, 1 day at home)
Besides a competitive salary, we can offer you:
- A pension that both you and the company contribute to.
- A portal with an array of discounts on things like theme park and cinema tickets.
- Our famous staff discount along with exclusive staff sales.
- Private healthcare.
- Flexible working.
Here’s a breakdown of what you’ll be doing:
- Proactively build and maintain strong relationships with high-value international customers, delivering a personalised shopping experience that drives loyalty and increases customer spend.
- Provide expert styling advice and tailored product recommendations, using your knowledge of luxury fashion, customer preferences and shopping behaviours.
- Identify and maximise sales opportunities through customer profiling, targeted outreach and effective management of your client portfolio to achieve monthly and annual sales targets and KPIs.
- Grow the EIP customer base by identifying and acquiring new high-value clients, following up on leads from events and partnerships, and conducting one-to-one client appointments.
- Analyse customer shopping patterns, market trends and purchasing behaviours to identify opportunities for engagement and provide valuable insights to internal teams.
- Collaborate with Buying, Merchandising, Marketing and Client Relations teams to support customer engagement strategies, marketing campaigns and business growth.
- Participate in client events, partnerships and activations, while maintaining an up-to-date understanding of luxury fashion, brands and cultural trends across international markets.
The type of person we are looking for:
- 2+ years of experience in digital marketing, sales or e-commerce, ideally within luxury fashion, with personal shopping or client service experience preferred.
- Proven experience working in a target-driven sales environment, with a strong track record of achieving personal sales goals and delivering commercial results.
- Excellent communication, interpersonal and customer service skills, with the confidence to network, build genuine relationships and engage with high-value clients.
- Strong commercial awareness and a passion for luxury fashion, with excellent product knowledge and an understanding of customer needs and market trends.
- Highly organised and detail-oriented, with the ability to manage multiple priorities and deliver an exceptional customer experience in a fast-paced environment.
- A proactive, results-driven and self-motivated individual, with proficiency in CRM systems and Microsoft Office, including Outlook and Excel, and fluency in spoken and written English.
- A degree in a relevant subject area.
From the moment you join the LuxExperience Group, we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.
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LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
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