Product Support Manager - Export

An exciting opportunity has arisen within our Customer Support and Services (CSS) business area, for a Product Support Manager in the Air Dominance sector.   We are looking for a passionate individual to lead the In-Service Support across Export Customers.

Salary : Up to £65,000 depending on experience

Dynamic (hybrid) working : Variable but 1-2 days per week on-site would be beneficial to build effective joint working between departments and with our customers.

Security Clearance : British Citizen or a Dual UK national with British citizenship – Needs to hold SC.

Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

You typically need 5 years of continuous UK residency.  Not having spent five years in the UK may not automatically disqualify you, but please be aware we cannot guarantee the outcome of the security clearance process and this may impact your ability to work for MBDA; these are processed on a case by case basis.

What we can offer you:

- Company Bonus: Bonus of up to 21% of base salary
- Pension : maximum total (employer and employee) contribution of up to 14%
- Flexible working: We welcome applicants who are looking for flexible working arrangements
- Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
- Facilities : Fantastic site facilities including subsidised meals, free car parking and much more…
- Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more .

The opportunity:

An opportunity has arisen within our Customer Support and Services business area, for a Product Support Manager to ensure delivery of In-Service Support. This will involve support to the existing fleet of Meteor in service and will include bidding activities to win new support contracts.   The successful candidate will take the lead in ensuring all product support activities are planned, managed and delivered in a manner which satisfies not only our contractual obligations but at all times maintains MBDA reputation throughout the product In-Service Lifecycle.

This opportunity will give you considerable scope to improve programme management skills, develop Customer facing skills and promote your profile internationally within MBDA.

What we're looking for from you:

- A broad based engineering background, a degree level qualification in a numerate / technical discipline would be beneficial, with substantial knowledge and experience support of Weapons Systems.
- Understanding of the technical and logistics requirements of different customers and awareness of their cultures
- Effective communication skills, both written and verbal with the ability to influence and negotiate with stakeholders across the business
- Passion and commitment to delivering high levels of customer service
- Ability to develop support solutions and respond to export requests for in-service contracts
- Prioritisation and ability to deal with multiple issues on a regular basis
- Effective planning of support work, from supply chain through to customer delivery
- Strategic thinking enabling CSS to support the product through its life cycle

Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given

MBDA is a leading defence organisation.  We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.

We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more…

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.

Follow us on LinkedIn (MBDA), X (@MBDA_UK), Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.