About this role
Customer Success Advisor
What will you be doing?
As a Customer Success Advisor plays a critical role in developing long-term customer relationships and ensuring customers realize measurable value from their investment. You will take ownership of customer engagement, adoption and success planning, proactively identifying risks, opportunities and areas for improvement while coordinating with Sales, Support, Professional Services and Product teams. Through structured engagement, strong stakeholder management and a clear understanding of customer objectives, you will help improve customer satisfaction, retention and long-term partnership.
Tasks and responsibilities
- Act as the day-to-day point of contact for an assigned portfolio of customers;
- Build strong, trusted relationships with key customer stakeholders;
- Conduct regular customer touchpoints, service reviews and operational check-ins;
- Understand customer objectives and ensure they are getting maximum value from the solutions and services available to them;
- Monitor customer health, engagement and product adoption, proactively identifying areas requiring attention;
- Identify potential customer risks, concerns and blockers early and coordinate appropriate actions;
- Own and maintain customer success plans, actions and follow-up activities;
- Coordinate customer issues across Support, Professional Services, Sales, Product and other internal teams;
- Track open actions, support issues and customer commitments through to completion;
- Help customers understand available functionality, best practices and relevant training or enablement opportunities;
- Support product adoption by identifying underused functionality and helping customers increase utilization;
- Maintain accurate and up-to-date customer information within Customer Success systems;
- Prepare for and participate in customer reviews, ensuring actions, risks and opportunities are clearly documented;
- Identify potential renewal risks, expansion opportunities and additional customer needs, escalating these to the appropriate commercial teams;
- Ensure customer feedback is captured and communicated internally to help improve products, services and the overall customer experience;
- Work closely with colleagues to ensure customers experience a consistent and coordinated service across the organization;
- Manage multiple customer priorities effectively while ensuring agreed actions and commitments are delivered on time;
- Contribute to improving Customer Success processes, reporting and ways of working across the wider team.
The team
You’ll be part of a wider Customer Success team of nine colleagues, based across the Netherlands, UK and Dubai. Our team brings together people from a wide variety of professional backgrounds, including former customers and partners as well as internal specialists. This diversity of experience gives us a broad range of perspectives, knowledge and expertise, creating a collaborative environment where we learn from one another and work together to deliver the best possible outcomes for our customers.
This is you
- Education: completed Bachelor’s degree (preferred);
- Experience: 3+ years as a Customer Success Advisor, or other related role;
- Industry Knowledge: experience in the EHS (Environment, Health, and Safety) or ORM (Operational Risk Management) sector’s preferred;
- Language Proficiency: excellent communication skills in English;
- Business Insight: strong understanding of business operations and financial metrics;
- Advanced Client Management: ability to nurture and sustain deep, long-term client relationships;
- Strategic Data Analysis: proficiency in analysing complex data to guide business and sales decision;
- Effective Presentation: expertise in creating and delivering persuasive presentations to diverse audiences;
- Integrated Coordination: skill in managing collaboration across multiple teams and stakeholders;
- Advanced Sales Knowledge: deep understanding of sales methodologies, processes, and best practices;
- Complex Issue Resolution: ability to resolve intricate client issues efficiently and professionally.
What do we offer?
- Competitive compensation and benefits package;
- Commission plan;
- Flexible, hybrid work setup (3 days per week at home);
- Laptop and mobile phone;
- Engaged, diverse, and quality-driven team;
- A culture that celebrates diversity and values talent;
- Continuous growth and development opportunities.
About Enablon
Join Enablon, a Wolters Kluwer company, and become part of a global technology organisation whose solutions help make a difference every day. Wolters Kluwer provides trusted software, information and expert solutions that professionals rely on when making critical decisions. As part of the ESG business, Enablon helps organisations manage risk, improve operational performance and create safer, more sustainable workplaces. Our customers and partners include some of the world’s leading multinational organisations, operating in complex environments where health, safety, environmental and operational risks are managed every day. You can find out more about Enablon and the work we do here:
Enablon - Wolters Kluwer
Interested in the role of Customer Success Advisor?
Please apply hitting the Apply button.
If you have questions, reach out to Susan Dabrowska ([email protected]).
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Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.