Engineer - Service (Measurement & Control Instruments)

Main tasks

1. Repair, Maintenance and Service Operations

- Perform inspection, diagnosis, repair and preventive/corrective maintenance of measurement and control instruments across the complete product portfolio.
- Troubleshoot mechanical, electrical, electronic, sensor, transmitter and control-system-related issues.
- Carry out workshop-based repairs and service activities at customer and OEM premises.
- Identify defective components, recommend replacements and coordinate spare parts availability.
- Ensure equipment is restored to the required operating conditions within agreed service turnaround times.
- Maintain service tools, test equipment and workshop facilities in good working conditions.

2. Troubleshooting and Field Service Support

- Provide on-site and off-site technical support for installation, commissioning, malfunction diagnosis, breakdown resolution and performance-related issues.
- Diagnose faults in process measurement instruments, analytical systems, control valves, actuators and associated accessories.
- Conduct site inspections, identify root causes and implement effective corrective actions.
- Support end customers, OEMs, system integrators, EPC contractors and internal GF teams across relevant business segments.
- Coordinate with product specialists, manufacturing locations and global technical teams for complex technical issues and escalations.
- Minimize equipment downtime through timely intervention, structured troubleshooting and effective follow-up.

3. Calibration, Testing and Performance Verification

- Perform calibration and verification of instruments in accordance with applicable GF specifications, procedures and relevant standards.
- Verify the accuracy, repeatability, functionality and performance of instruments before and after repair or maintenance.
- Conduct functional tests, loop checks and performance verification, as applicable to the equipment and service scope.
- Maintain calibration records, test results and service history with complete traceability.
- Identify deviations, recommend corrective actions and ensure the use of suitable, calibrated reference equipment.

4. Measurement, Analytical Instrumentation and Process Control Expertise

- Develop and maintain technical competence across the complete measurement and control instrument portfolio, including:
- Flow, level, pressure and temperature measurement.
- Conductivity/resistivity, pH/ORP and other relevant analytical measurements.
- Dissolved oxygen, chlorine dioxide, free chlorine and other applicable water/process analytical parameters.
- Measurement transmitters, sensors, controllers, accessories and associated instrumentation systems.
- Manual and actuated control valves, including electric and pneumatic actuators, solenoid valves, positioners and feedback units.
- Open-loop and closed-loop control concepts, interlocks and basic PLC/SCADA interfaces, as relevant to the application.
- Interpret technical manuals, wiring diagrams, instrument datasheets, operating instructions and control schematics.
- Support application-related troubleshooting and recommend appropriate technical solutions in coordination with product specialists.
- Continuously upgrade product knowledge in line with new product introductions and portfolio developments.

5. Customer, OEM Support and Technical Training

- Act as a technical service interface for customers, OEMs, system integrators and internal GF stakeholders.
- Provide product demonstrations, operational guidance and training on equipment use, routine maintenance, troubleshooting and safety precautions.
- Support customer personnel in improving equipment handling, reliability and maintenance practices.
- Provide technical input during pre-sales discussions, site assessments and post-sales service interventions, as required.
- Maintain professional customer communication and ensure timely closure of service requests, complaints and technical escalations.

6. Service Documentation, Reporting and Coordination

- Maintain accurate records of service requests, equipment history, repairs, calibration, spare-parts consumption and service interventions.
- Prepare service reports documenting reported issues, diagnostic findings, root causes, work performed, replaced parts and final test results.
- Track open service cases, turnaround times, pending customer actions and escalations through closure.
- Coordinate with internal teams, service centres, warehouses, supply chain and external service partners to ensure effective service delivery.
- Maintain appropriate records for warranty claims, service contracts and chargeable service activities.

7. Service Business Management with Safety, Quality & Compliance

- Ensure appropriate assessment and documentation of chargeable service activities in accordance with company policies.
- Support service quotations, cost estimates, spare-parts identification and coordination for timely delivery.
- Follow applicable electrical, mechanical, process and workplace safety requirements during service activities.
- Ensure safe isolation, handling, testing and operation of equipment, including adherence to site-specific safety procedures.
- Use appropriate personal protective equipment and ensure test instruments and service tools are fit for purpose.
- Comply with company procedures, quality requirements, OEM guidelines and applicable calibration and service standards.
- Report unsafe conditions, recurring failures and quality concerns and recommend preventive actions.

8. Any other task allocated by the management within the framework jobholder’s domain expertise.

Contact person:

Mitali Wadekar
Generalist, People Team
[email protected]

Please submit your application via the ‘Apply’ button. The recruiter’s email is for enquiries only.