About this role
Job Summary
The Lead Digitalist, Commercial Digital Transformation serves as a strategic business technology partner within IT, enabling the modernization of customer-facing processes, commercial operations, customer engagement, and revenue growth through digital technologies, data, analytics, and AI.
This role works closely with Sales, Marketing, Customer Service, Product Management, Finance, and Supply Chain stakeholders to identify opportunities, improve business processes, and support the delivery of commercial technology solutions that enhance customer experience and business performance in forecasting accuracy, sales productivity, and profitability.
Required Qualifications
- Bachelor's degree in Business, Information Systems, Engineering, or related field.
- Minimum 10 years experience in Commercial Operations, Sales Operations, Customer Experience, CRM, Revenue Operations, or Commercial Transformation.
- Experience leading enterprise-wide commercial transformation in complex B2B manufacturing environments.
- Demonstrated ability to influence executive and customer-facing stakeholders.
- Expertise in Salesforce, CPQ platforms, customer service platforms, and revenue analytics.
- Working knowledge of customer data governance, predictive analytics, generative AI, and agentic AI.
Preferred Qualifications:
Manufacturing or medical device industry experience; Salesforce transformation leadership;
revenue operations; pricing strategy.