Sr. Sales Specialist DACH, Amazon Connect

Description

Amazon Connect is one of the fastest growing services in the history of AWS and the leader in Agentic CX solutions. What began as an AI-powered cloud contact center has grown into a family of applications that extends across the customer and employee lifecycle: Connect Customer, which delivers bar-raising service experiences for customers and agents; Connect Talent, which applies that same intelligence to high-volume hiring, helping organisations screen, assess, and onboard talent at scale; and Connect Health, which brings secure, compliant, AI-powered engagement to healthcare and patient engagement. Together they enable companies to unlock a rapid pace of innovation across every interaction.

With a robust and ever-growing product roadmap spanning all three applications, Connect Sales Specialists are equipped to position the impact drivers of the full Connect portfolio to business stakeholders. This family of offerings was built in direct response to customer feedback and seeks to address daily pain points and deliver exceptional experiences whether serving customers, hiring at volume, or engaging patients. Amazon Connect offers a compelling alternative when customers are faced with multiple components, channels, and vendors; managing long-term commitments and very complex pricing models; and scaling based on the specific needs of their businesses across customer service, high-volume hiring, and healthcare patient engagement.

The ideal candidate has enterprise sales experience in related areas (e.g., customer experience management, contact center, talent acquisition / high-volume hiring, or healthcare technology), is a self-starter, and is willing to operate both tactically and strategically across a multi-application portfolio. As a key team member in this fast-growing space, sellers have the opportunity to shape and develop the future of a service category that drives significant impact on our customers' business spanning how they serve their customers, hire their people, and care for their patients.

Key job responsibilities
- Develop and execute a business growth strategy for Amazon Connect AppliedAI solutions across Germany, Switzerland, and Austria.
- Build deep relationships with customers to fully understand their business and technology needs.
- Create & articulate compelling value propositions that address specific customer needs.
- Build, manage, and close a pipeline of Amazon Connect revenue in your territory.
- Drive business development initiatives in partnership with GTM, BizDev, and Partner Development resources
- Achieve revenue growth in the assigned business territory (DACH) in collaboration with account teams and partners.
- Meet or exceed revenue targets by helping AWS sellers navigate sales cycles and accelerate implementations by working with cross-functional team to originate and close opportunities that drive Amazon Connect revenue.
- Prepare and communicate business reviews to AWS senior management.

About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

Basic Qualifications

- Several years experience in enterprise technology sales or business development roles within the Customer Experience, Customer Services, and/or Contact Centre domain
- Fluent Written and Spoken German (C1 minimum)
- Fluent Written and Spoken English (C1 minimum)
- Demonstrable experience engaging and influencing line of business decision makers
- Experience navigating enterprise technology procurement processes

Preferred Qualifications

- AI domain knowledge
- Experience of Amazon Connect and/or adjacent services
- Experience working in a large and matrix organisation requiring cross-team collaboration across multiple virtual teams
- French, Italian, or Spanish written and/or spoken at business level (B1/B2)
- Experience executing Business Value Selling methodology or other similar methodologies (e.g. MEDDPICC)
- Experience with AppliedAI / Agentic Application solution sales

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

null