Customer Service Specialist

Are you passionate about delivering great customer experiences and solving technical challenges?

At Trackman, we are looking for a service-minded and technically curious Customer Service Specialist to join our Business Tools Support team.

In this role, you will be a key point of contact for customers worldwide, helping them get the most out of our innovative sports technology. From troubleshooting technical issues to guiding new customers through onboarding, you will play an important role in delivering a seamless and professional customer experience.

You will join an international and collaborative environment where customer satisfaction, problem-solving, and continuous improvement are at the heart of what we do.

Meet the Team

You will join our Business Tools Support team in EMEA, a collaborative team of six supporting the digital platforms and services used by Trackman venues worldwide, including Booking & Payments, the Trackman Portal, and venue onboarding.

Working closely with customers, Sales, Product, and Development, the team resolves technical and operational challenges and continuously improves our solutions. You will have the opportunity to develop your technical knowledge, support international customers, and contribute to delivering excellent customer experiences.

What will you be doing?

As a Customer Service Specialist, you will combine customer service with hands-on technical support. Your key responsibilities will include:

- Customer Support: Respond to customer inquiries via phone and email, providing professional, friendly, and efficient assistance.
- Technical Troubleshooting: Identify, diagnose, and resolve technical issues related to Trackman products, software, and connected devices.
- Customer Onboarding: Guide new customers through product setup, configuration, and usage, ensuring they feel confident using our solutions.
- Product Guidance: Educate customers on product features, updates, and best practices to help them get the most out of Trackman technology.
- Case Management: Handle multiple support requests, prioritize effectively, and maintain accurate documentation in our support system.
- Follow-up & Customer Satisfaction: Proactively follow up on customer cases to ensure successful resolutions and positive experiences.
- Collaboration & Improvement: Work closely with colleagues and other departments to resolve complex issues, share knowledge, and continuously improve our support processes.

Requirements

What are we looking for?

We are looking for someone who enjoys helping people, has a natural interest in technology, and thrives in a dynamic, international environment.

Ideally, you bring:

- Previous experience in customer service, technical support, or a similar customer-facing role, preferably within a technology-related industry.
- Strong communication skills in English, both written and spoken.
- A customer-focused mindset with excellent problem-solving and troubleshooting abilities.
- Confidence working with Windows operating systems, computers, and common technical devices such as monitors, projectors, and mobile devices.
- Experience with ticketing or customer support systems, preferably Zendesk.
- The ability to manage multiple requests, prioritize tasks, and maintain a high level of service in a busy environment.
- A proactive, structured, and collaborative approach to your work.

It would be an advantage if you also have:

- An interest in sports, particularly golf, baseball, or sports technology.
- Basic knowledge of networking and connectivity.
- Experience with remote troubleshooting and technical diagnostics.
- Additional education or training in IT, customer service, or a related field.
- Flexibility to work weekends when required.

Most importantly, you are curious, eager to learn, and motivated by making a difference for customers.

What can we offer?

At Trackman, you will become part of an international technology company where innovation, sports, and passion come together.

You will have the opportunity to work with advanced sports technology used by athletes, coaches, and organizations worldwide, alongside talented and dedicated colleagues.

We offer a collaborative working environment, opportunities to develop your technical and customer service skills, and a culture where initiative, ownership, and new ideas are valued.

The Office

We are located at DTU Science Park in Hørsholm. We take great pride in the state-of-art building we have designed! The office features bright meeting rooms, coffee areas to catch up with colleagues, a large testing arena with simulators available for employees and a fitness center, everything surrounded by a beautiful forest and respecting the environment. We made sure to utilize the newest technologies to be energy efficient and be mindful of ventilation and sound propagation. The cherry on top is our canteen: with an indoor and outdoor area to enjoy the fresh food prepared by our own kitchen staff.

Join the home of a powerful sports brand and a one-of-a-kind technology

Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman’s blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work.

Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud to work in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race.

We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarters located in Denmark (Hørsholm) and offices in New York, Phoenix, Seoul and Tokyo. We employ over 1000+ people worldwide, half of which work in Denmark, where most hardware and software products are developed, tested, and manufactured.

Where innovation happens

At Trackman, we know that great people make great products. We believe that teams thrive, and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of exceptional solutions. This mix makes Trackman an inspiring company – for our customers and colleagues.

Share our Passion!

If you are excited about combining technology, customer service, and sports, we would love to hear from you!

For additional information about the position, please contact Jade Palphreyman, Business Tools Lead EMEA , at [email protected] .

Applications are reviewed on an ongoing basis, so we encourage you to apply as soon as possible.