US-Solutions Analyst (Financial)

*This position is remote for candidates living in North America.
 
Position Summary:
 
Your focus is on providing an exceptional customer experience while handling technical queries and complaints for our cloud-based healthcare solutions.

We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role you need to be able to remain calm while trouble-shooting simple to moderately complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is key to your success.

Reporting to the Sr Manager, Customer Support 
 
Key Responsibilities:
 
•    Develop an in-depth understanding of the Billing modules used to support processes and patient care in Senior Living facilities
•    As a member of the Customer Support Department, your main area of responsibility will be to resolve customer issues via phone, email, chat or remote sessions
•    Work effectively and professionally with other departments to resolve issues
•    Document user problems through the use of an online problem management system, Salesforce’s Service Cloud
•    Coordinate and execute internal, external, and or internal/external meetings to resolve problems
•    Stay current with product releases, AI tools, and emerging technologies relevant to healthcare SaaS
•   Be available to work between the hours of 8am to 8pm weekdays, occasional weekends, and holidays as necessary 
 
 
Your Key Strengths:
 
 • Degree in Healthcare, IT, Engineering, Business Solutions (Preferred, not required) 
•    Excellent interpersonal, customer support, and problem-solving skills
•    Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment
•    Strong communication, relationship management and documentation skills
•    High degree of computer literacy and excellent typing skills
•    Experience providing web-based application software support
•    Prior long term care experience working in a business office role
•    Prior experience using PointClickCare (Preferred, Not required)

#LI-MG1
#LI-Remote

PointClickCare Benefits & Perks:
 
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
 
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
 
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] 
 
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

US: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $60,000 to $70,000 + Performance based bonus, and fulltime benefits.

Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations.
 
Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
 
Overtime Eligible