About this role
POSITION SUMMARY:
This position will afford the opportunity to serve the adult population diagnosed with mental health and/or substance use disorders served at the outpatient treatment site, provide direct services as needed to consumers to evaluate needs, link to resources/services, help in identifying stability strategies, and advocates for consumers in a safe and culturally appropriate manner.
ESSENTIAL FUNCTIONS:
- Interview and interact with clients to understand their needs and develop a client-centered treatment approach.
- Meet the client where they are using the Stages-of-Change and Stages-of-Treatment approach.
- Advocate for the client through assisting them in making informed decisions regarding their health, wellness and choice of treatment.
- Have a working knowledge of the process to apply for housing, DJFS benefits, Social Security benefits as well as accessing community resources for the needs of the client.
- Develop and maintain professional working relationships with clients while engaging, using a person-centered approach.
- Assist clients in accessing social services and other community services.
- Meet with clients one-on-one in the office, community or within a group setting.
- Provides transportation services as needed.
- Assist with applying and maintain benefits such as health insurance, food stamps, and other necessary supports.
- Monitor and keep accurate and timely record of client treatment plan and response of client to treatment interventions.
- Collaborate with clinicians and healthcare providers to develop and implement treatment plans.
- Assist individuals to build personal protective support and develop healthy community support.
- Maintain constant communication with clients to obtain feedback and ensure satisfaction with healthcare and case management services.
- Coordinate and oversee the discharge and/or referral of clients, as necessary.
- Prepare and present report of case management activities to supervisor and other team members.
- Ensure compliance with fundamental case management protocols, policies, and procedures.
- Attend educational programs, conferences, and workshops to improve existing job knowledge, broaden your horizons and obtain continued education.
- Ensure that you meet weekly productivity requirements for position.
- Performs other duties as assigned to promote the overall mission and vision of CND.
SKILLS AND ABILITIES:
Education: Associate’s degree in human services or behavior health. Bachelor’s degree preferred. Two-years’ experience in human services or behavioral science with Two years of experience in the field of mental health and/or substance use treatment.
Additional Eligibility Qualifications:
- Good to excellent spelling, grammar, and written communication skills.
- Must maintain CPR & First Aid Certification
- High level of interpersonal skills to handle sensitive and confidential situations and documentation.
- Must be able to drive, have own transportation and transport consumers at times in own vehicle.
- Must attend weekly meets scheduled through Microsoft TEAMS or in person
- Based on position you may have additional trainings through Relias and outside trainers.
- Must maintain professional licenses in a status. (If Applicable)
Computer Skills
Proficient in use of personal computers and related software (e.g., Microsoft Word, Excel, PowerPoint) use of office equipment (e.g., fax, copier, printer).
Other Requirements
Must possess a valid Ohio driver's license; must pass a criminal background check and a pre-employment drug screen.