Front Desk Supervisor

S&L Hospitality, along with this location, are looking to add a Hotel Front Desk / Guest Service Supervisor to their team. In this role, you will be the welcoming face of the property, providing exceptional service to guests at mostly limited service or resort-style properties. The position requires flexibility to work nights, weekends, and holidays according to business needs. You will create a professional and calming atmosphere, ensuring guests feel valued and comfortable throughout their stay.

*This opening is primarily scheduled mid-day into evenings, between the hours of 2:30pm and 11pm. Ideal candidates will have a strong interest or prior experience with leading team members and/or training, strong decision making skills, ability to communicate calmly and professionally, and work independently with little to no supervision. This position regularly be scheduled at the front desk as part of their responsibilities, this is a "working leader" role.

Responsibilities may include, but are not limited to:

- Greet and check in guests with a friendly and professional attitude.

- Handle guest inquiries, requests, and complaints efficiently and courteously.

- Process guest reservations, cancellations, and payments accurately.

- Assist in coordinating communication between guests and other departments.

- Maintain knowledge of property amenities, local attractions, and promotions.

- Operate property management system (PMS) and other technology tools proficiently.

- Ensure compliance with hotel policies and procedures.

- Assist with night audit tasks as needed.

- May be asked to assist with laundry as well as light cleaning for the front lobby or breakfast areas.

- Assisting the Front Office leader with reviewing the front office schedules, training plans, shift checklists, and supplies.

- Handling guest inquires and complaints, assisting with reservations, escalating to the appropriate member of leadership as necessary.

- Coordinating coverage in the event of an absence with the Front Office leader for front desk and night audit shifts.

- May be asked to assist with month-end inventory of marketplace, office supplies, breakfast and other items related to the front desk.

- Communicate with the appropriate personnel as necessary regarding supplies that are low outside of monthly inventory.

- Conducts training and coaching for the front desk and night audit team members, communicates feedback to the Front Office leader.

- Handles transactions at the front desk, review over and shorts along with the Front Office leader.

- Ensures compliance with S&L Hospitality and brand standards.

- Provides leadership and motivation for guest services team.

- Other duties assigned.

Qualifications to be considered:

- Professional and calming demeanor to provide excellent guest service.

- Strong decision-making skills and ability to remain composed under pressure.

- Excellent communication skills, both verbal and written.

- Comfortable working with technology, including property management systems.

- Willingness to work flexible hours including nights, weekends, and holidays.

- Previous experience in hospitality or customer service preferred but not required.

- Ability to stand for long periods of time, pinch, grasp, bend, and potentially lift up to 50 lbs.

- Exposure to noise and various temperatures.

- Ability to communicate in English.

- *Some locations may require this position to be at least 18 years of age due to selling of alcohol. Further clarification will be shared in the interview process.

- High school diploma or equivalent; a degree in hospitality management or related field is preferred.

- Minimum of 2 years of experience in a front office or guest service role, with at least 1 year in a supervisory or leadership position.

- Proficiency in front desk software, the property's reservation management system is ideal, and Microsoft Office Suite.

This position is subject to successful completion of a background check as it relates to the responsibilities of the role.

At S&L Hospitality, culture is not just another buzz word we throw around lightly. The culture that has been built at S&L is at the base of everything we do, and we want to find team members that will not only meet our job requirements but also fit the culture of our company. S&L Hospitality has been built on the foundation of family and creating lasting, positive relationship. Our mission is to create a lasting impression doesn't just stop at our guests - we also take care of our team!

Benefits such as:

For all team members:

- Eligibility to enroll in the 401(k) after 6 months of service - with company match!*

- Flexible scheduling.

- On-the-job training.

- Paid Time Off - begin accruing day one!*

- Holiday Pay when working one of our designated Company Holidays

- Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Visit our site for further details on locations.

- Travel discounts available through the various brands of hotel that are currently in our portfolio.

For regular full time team members/leadership team:

- We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. Must be at least 16 years of age for most positions within our properties, however some may require a minimum age of 18 depending on responsibilities, hours, as well as local/state/federal laws. *Seasonal team members may not be eligible to PTO and other benefits due to length of employment.