About this role
Service Desk Technician
1st Shift | Kalamazoo, MI (On-Site) | Full-Time, Hourly | $22 - $25/hour
ABOUT SCHUPAN
We have been building sustainable material solutions since 1968. At Schupan, you will find a people-first culture, opportunities to grow, and competitive pay — all while being part of a team working toward a more resourceful future.
OUR CORE VALUES
Integrity | Compassion | Empowerment | Sustainability
WHAT YOU WILL ACHIEVE
As a Service Desk Technician, you are the face of IT Operations and the first person our employees reach when they need technical help. You will answer phones and live chats, work web tickets, and support walk-up requests, solving problems quickly and building positive, supportive relationships with the people you help. You will report to the IT Operations Manager.
HOW YOU WILL DO IT
- Set up and troubleshoot Microsoft Windows
- Deploy and repair printers, scanners, and other peripherals
- Create Active Directory accounts and Office 365 mailboxes
- Provide on-site and remote support to end users
- Document support requests in the helpdesk ticketing system
- Maintain an accurate inventory of all IT assets
- Work with outside vendors as needed
- Complete other tasks assigned by the IT Operations Manager
WHAT WE NEED FROM YOU
Basic requirements:
- 2 years of related experience and/or training (preferred)
- Associate's degree or other post-secondary education preferred, or an equivalent combination of education and experience
- Solid understanding of common operating systems, networking concepts, and a wide range of software applications
- Experience working in a helpdesk ticketing system
- Ability to walk users through the problem-solving process with patience and courtesy
- Clear verbal and written communication skills
- Ability to stay calm and respectful under pressure, with everyone, regardless of their role
- Comfortable interacting in person with coworkers and the public
- Analytical, organized, and detail oriented
- Regular and predictable attendance
Physical requirements:
- Frequently lift and move IT equipment up to 25 lbs; occasionally up to 50 lbs
- Sit for long periods at a desk working on a computer
WHAT YOU CAN EXPECT FROM US
- Pay: $22-25/hr, depending on education and experience
- Schedule: 1st shift, Monday–Friday, 8:00 AM–5:00 PM, on-site in Kalamazoo, MI
- Weekly pay
- 16 days of PTO in your first year
- 401(k) with match starting Day 1
- Medical, dental, and vision coverage effective the 1st of the month after hire
- HSA with company contribution of up to $1,500, FSA, and wellness premium discount
- Company-paid life insurance, short- and long-term disability, parental leave, and tuition reimbursement
- Pet insurance, healthcare concierge, and EAP
This job description describes the general nature and level of work expected. Additional duties may be assigned as needed.
OUR COMMITMENT TO INCLUSION & BELONGING
Schupan is committed to working with the broadest talent pool possible. We believe diverse perspectives foster innovation and engagement, and allow us to attract creative people and develop the best solutions for a more resourceful future. All qualified individuals are encouraged to apply.
We are also committed to an inclusive application and interview process. If you are a candidate with a disability and require a reasonable accommodation to submit an application, please contact Human Resources at [email protected] . Please include your full name, the role you're applying for, and the accommodation needed to assist you with the recruiting process. We ask that you only reach out if your disability prevents you from completing our online application.
Schupan is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.
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