About this role
We are offering a $1500 sign on bonus for this role.
Please note: If you are a temporary worker or an internal employee working for RB Global you do not qualify for this bonus.
The Lead Customer Service Representative (L-CSR) has an expert level of knowledge of RB Global operations and high level of customer service skills. Able to operate with minimal supervision and acts as a team lead for office staff in absence of any other branch management present. Meets requirements of L-CSR and assists with new hire employee training; also plays an active role in assisting Office Supervisor with individual projects and problem resolution
- 2-3 years related experience
- Extremely detail-oriented, organized, methodical, quality-conscious, and customer-centric, with areputation for superb follow-through.
- Ability to learn quickly and work in a fast-paced environment.
- Excellent oral and written communication skills.
- Excellent customer service and collaboration skills.
- Ability to work within project timelines, establish priorities, and meet milestones and deliverables.
- Demonstrates a high level of integrity and ethics; makes sound decisions in a dynamic and fast-paced business environment.
- Ability to analyze statistical and performance data, develop management summary reports, andproactively develop action plans.
- Strong time management skills.
- Experience with processing automobile titles.
- Experience in analysis of performance/operational data.
- Ability to work independently or as part of a cohesive team.
- Typical Field Office Environment