Order Entry Specialist

Job Title: Order Entry Specialist Job Description
The Order Entry Specialist is responsible for managing inbound call traffic into the microbiology customer service department from both internal and external customers in a contact center environment. This role requires providing accurate and timely order entry, supporting schedule agreements, and resolving any issues for customers. The specialist will handle calls related to tracking, order status, notifications, and escalated concerns, ensuring world-class customer service and meeting scheduling expectations. The ideal candidate should have experience in a high-volume call environment, excellent prioritization skills, and a proven track record of contributing to a high-performing team.
Responsibilities
- Manage a high volume of inbound phone calls and emails, providing timely and accurate information to customers.
- Respond to customer inquiries regarding problems, orders, and general issues related to order fulfillment, including schedule agreement changes and delivery timelines.
- Perform efficient and accurate entry of orders.
- Own and resolve complex or challenging customer inquiries, collaborating with Operations, Technical Support, Logistics, Purchasing, Sales, and Marketing to ensure timely issue resolution.
- Provide customer account management to ensure satisfaction and the achievement of business objectives.
- Support and work alongside AI technology for order management.
- Strive to exceed set service levels and Individual/Department/Company targets.
- Handle all queries within the established process.
- Proactively communicate with assigned customers, sales team, and internal personnel regarding product availability, supply chain delays, or other issues.
- Reallocate products based on inventory levels to meet scheduling agreement requirements.
- Participate in team activities to improve communications, accountability, and team success.
- Engage in departmental training plans and focus on continuous personal improvement.
- Effectively plan and prioritize workload daily to avoid backlogs.
- Perform other related duties as needed and/or assigned by the leadership team.
Essential Skills
- Proficiency in order entry and data entry.
- Strong customer service skills with a focus on order processing.
- Experience with Microsoft Office.
- Call center experience.
- Customer service-oriented mindset.
Additional Skills & Qualifications
- 2+ years of office or customer service-related experience.
- High school diploma or equivalent.
- Knowledge of Microsoft Office tools and ERP systems.
Work Environment
The position is on-site at the office located in Lenexa. The work hours are Monday through Thursday from 9:30 AM to 6 PM, Friday from 8:30 AM to 5 PM, or Monday through Friday from 7:30 AM to 4:00 PM. This role provides an opportunity to gain experience in a large organization.
Job Type & Location
This is a Contract to Hire position based out of Lenexa, KS.
Pay and Benefits
The pay range for this position is $19.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Lenexa, KS.
Application Deadline
This position is anticipated to close on Nov 26, 2026.
Workplace Type
This is a fully onsite position in Lenexa,KS.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.