About this role
Franchise Business Partner
Operations | Remote | Reports to the Vice President, Operations
Be the partner franchisees call first.
Crunch serves 4 million members at more than 600 franchised and corporate-owned gyms across the United States and internationally, and our franchise partners are the reason that growth happens. We are looking for a Franchise Business Partner who is as strong with relationships as with numbers.
This role is not administrative. It is relational and strategic. You will manage a portfolio of franchisees, including our master franchisee partners in Canada and Mexico, and build tailored plans that help them grow, stay true to the Crunch brand, and deliver a great member experience.
WHAT YOU WILL DO
• Help franchisees hit their numbers and run consistently strong gyms, with a focus on membership growth, Personal Training revenue, and Group Fitness.
• Lead annual business reviews and quarterly check-ins, set clear goals, and track progress.
• Spot sales trends early and build action plans for gyms that need support.
• Support new gym openings and presales so launches turn into strong performance.
• Roll out corporate programs and initiatives at franchise locations, adapting them for master franchise markets when needed.
• Mentor franchise teams and help develop local leaders who raise the bar on accountability and results.
• Protect the Crunch brand and the member experience in every market you support.
WHY THIS ROLE
Your guidance, support, and accountability directly shape franchisee performance, brand consistency, and the member experience in every market Crunch serves. You will work across the U.S., Canada, and Mexico, with room to grow as Crunch keeps expanding.
WHAT YOU BRING
• Bachelor's degree in Business, Operations, or a related field. MBA preferred.
• 5+ years of experience in franchise operations or multi-unit business management, preferably in fitness or a related industry.
• A proven record of driving operational success and building strong partnerships.
• The ability to analyze data and turn it into actionable insights that improve performance.
• Strong organization and time management, with the ability to prioritize competing demands across multiple markets and time zones.
• Exceptional communication and relationship-building skills, with the cultural fluency to work effectively across the U.S., Canadian, and Mexican markets.
• Willingness and ability to travel regionally and internationally (50% or more). A valid passport is required.
Nice to have:
• Experience working with master franchisees or in international or multi-country franchise operations.
• Spanish and/or French language proficiency.
WHERE AND HOW YOU WILL WORK
This is a flexible, remote role with significant domestic and international travel. Plan on traveling 50% or more, including regular trips to Canada and Mexico, to visit clubs and meet with franchise partners.
WHY CRUNCH
Crunch is a rapidly expanding fitness brand serving 4 million members at over 595 franchised and corporate-owned gyms across the United States and internationally. Our philosophy of "No Judgments" drives us to create a gym and community for all, and we make serious fitness fun. That spirit carries into how we work: inclusive, authentic, and focused on helping people grow.
What comes with the role:
• Performance-based bonus eligibility
• Flexible paid time off
• Comprehensive medical, dental, and vision benefits
• 401(k) plan with discretionary matching opportunities
• Health savings and flexible spending accounts
• Employee Assistance Plan with confidential counseling and support
• Education assistance program
• Free Crunch gym membership across all our clubs, nationwide
• Milestone Anniversary Recognition program
Ready to help our franchise partners win? Apply today.
Crunch believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin or ancestry, sexual orientation, gender identity, gender expression, transgender status or any other basis protected by federal, state or local law or ordinance or regulation.