About this role
Parts & Service Support Representative
San Antonio & Surrounding Regions
About the Role
The Parts and Service Support Representative (PSSR) is responsible for driving and supporting parts and service sales growth and providing exceptional customer support within the territory. Typical activities will include calling/visiting customers, prospect new customers and developing strong relationships, preparing estimates, providing product demonstrations and acting as a solutions-provider to customers.
What Youll Do
- Build and maintain strong relationships with existing customers through regular communication and exceptional service.
- Develop assigned territory including customer visits, account reviews, and business development activities.
- Identify customer needs and recommend parts, service, and maintenance solutions that support their operations.
- Prepare quotations, process orders, and follow up to ensure a seamless customer experience.
- Promote parts, service programs, campaigns, and value-added solutions that benefit customers.
- Prospect for new business opportunities and support the growth of the branch's parts and service operations.
- Maintain accurate customer records and document all customer interactions within the CRM system.
- Monitor market trends, competitor activity, and customer requirements to identify opportunities for growth.
- Develop and present customized parts and service solutions that address customer needs and operational challenges.
- Analyze territory performance and implement strategies to expand customer engagement, sales, and market presence.
- Collaborate closely with Sales, Service, and Operations teams to deliver a consistent and exceptional customer experience.
- Support year-over-year growth in parts and service revenue, customer retention, and product diversification.
Why Youll Love Working Here
- Competitive Base Salary + Quarterly Bonus Potential
- Company Vehicle, Laptop, Cellphone, Travel Expense Card
- Premium Health Insurance Benefits
- 401(k) Employer Matching Program
- Vacation & Paid Personal Days
Position Details
Branch/Region: San Antonio and surrounding Regions
Status: Permanent
Travel: This is a field-based role focused on customer visits throughout the assigned Region.
What You Bring
- 3+ years of experience in a customer service, account management, sales, or related role, preferably within the heavy equipment, industrial, automotive, trucking, or a related industry.
- Experience using CRM systems to manage customer relationships, sales activities, and account information.
- Strong sales acumen with the ability to analyze sales trends, identify opportunities, develop growth strategies, and recommend solutions that meet customer needs.
- Excellent communication, relationship-building, and customer service skills, with a strong understanding of sales processes and account development practices.
- Self-motivated, results-oriented, and driven to achieve business objectives while delivering an exceptional customer experience.
- Strong organizational, planning, and time management skills with the ability to work independently and manage multiple priorities in a fast-paced environment.
Additional Requirements:
- Valid Driver's License with a clean driving record as driving is a requirement of the role.
- Must be able to pass a pre-employment background check in accordance with applicable laws.
Work Environment
- Primarily customer premises – shop, office, yard environments
Who We Are
Joe Johnson Equipment (JJE) is a leading distributor of public works equipment across Canada and the U.S. We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection systems.
We are a proud subsidiary of Federal Signal Corporation.
Our Core Values : Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition
Apply Today
If you are looking for a new opportunity, then we at Joe Johnson Equipment, operating as Kinloch Equipment & Supply, welcome your application and are committed to employment equity and encourage applications from all qualified candidates, however only those who are being considered for the position will be contacted.
Accommodation is available upon request throughout the recruitment process in accordance with applicable laws.