Manager Incentives Design & Campaigns

Requisition ID: 270186

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Support Personal Banking & Small Business leaders by identifying improvement opportunities and conducting data analysis. Responsible for ensuring compliance with Sales and Service processes, the different variable compensation plans, and budget and scorecard planning.

Responsibilities

• Leads and drives a customer-focused culture across the team to deepen client relationships and leverage the Bank’s broad relationships, systems, and knowledge.

• Responsible for managing variable compensation plans and campaigns for the Personal Banking & Small Business teams, the Alternative Sales department, and American Express Affiliation, with quarterly, monthly, and weekly components.

• Manage the assigned budget for each plan.

• Supports the Personal Banking team in information analysis, identification of improvement opportunities, business trends, performance and productivity variations among sales officers and branches, team distribution achievement, and key performance indicators.

• Provides visibility to Sales and Service teams through performance reports that combine data from different sources (Core Banking, SalesPlatform, Excel, among others), integrating a weekly consolidated report that supports action plans to achieve sales goals.

• Sends Variable Compensation payment statements and handles inquiries and claims.

• Designs the terms and conditions governing incentive plans for each role.

• Promotes a culture of understanding incentive plans within the Personal Banking and Small Business Sales and Service teams. This includes gathering information from product and channel owners, engaging branches and channels through monthly visits to share best practices and collect valuable insights that enable a proper understanding of the markets where Scotiabank Dominican Republic operates, the challenges it faces, and the needs of the customers it serves, with the objective of designing aligned, challenging, and achievable incentive plans.

• Supports the implementation of new initiatives aligned with the Bank’s strategies.

• Responsible for preparing reports and presentations to support decision-making by the Personal Banking & Small Business team.

• Understands the Bank’s risk culture and how risk appetite should be considered in daily activities and decisions.

• Learns and adopts new procedures, technologies, and processes.

Education / Experience

• Bachelor’s degree in business administration, Industrial Engineering, Systems Engineering, or a related field required, and/or appropriate technical training.

• Postgraduate degree or master’s degree preferred.

• Advanced knowledge of Microsoft Excel.

• Intermediate knowledge of Power BI.

• Knowledge of database management tools (SQL).

• Excellent analytical, communication, and interpersonal skills.

• Strong sense of integrity and professionalism.

• Proven ability to develop quantitative and qualitative data analysis.

• Experience in quality control.

• Experience in customer service.

Location(s): Trinidad and Tobago : Arima : Arima || Trinidad and Tobago : Chaguanas : Chaguanas || Trinidad and Tobago : Chaguanas : Cunupia || Trinidad and Tobago : Couva : Couva || Trinidad and Tobago : Diego Martin : Diego Martin || Trinidad and Tobago : Diego Martin : Maraval || Trinidad and Tobago : Penal-Debe : Penal || Trinidad and Tobago : Point Fortin : Point Fortin || Trinidad and Tobago : Port of Spain : Port of Spain || Trinidad and Tobago : Port of Spain : St. James || Trinidad and Tobago : Princes Town : Princes Town || Trinidad and Tobago : Rio Claro-Mayaro : Rio Claro || Trinidad and Tobago : San Fernando : Marabella || Trinidad and Tobago : San Fernando : San Fernando || Trinidad and Tobago : Sangre Grande : Sangre Grande || Trinidad and Tobago : Siparia : Siparia || Trinidad and Tobago : Tobago : Lowlands || Trinidad and Tobago : Tunapuna–Piarco : Trincity || Trinidad and Tobago : Tunapuna–Piarco : Tunapuna || Trinidad and Tobago : Western Tobago : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.