VP Corporate Services

The Vice President of Corporate Services is a strategic enterprise leader and trusted advisor to the executive leadership team, and business-unit leaders with accountability for enterprise facilities operations, hospitality, workplace infrastructure and experience, safety and security, executive protection and conference center operations and event services. This executive reflects strong business acumen with a service-oriented, experience driven mindset and is the single accountable owner of the end-to-end employee experience delivered through the workplace and corporate services.

The Vice President leads a complex, geographically dispersed organization across the United States (including Puerto Rico) and supplier ecosystem and is accountable for optimizing the company's physical footprint, infrastructure investments, workplace experience, operational resilience, executive safety, and service performance, and is answerable to the CHRO, CEO, and Board for the overall employee experience the function delivers.

The successful candidate will balance long-term portfolio strategy and capital allocation with the daily precision required to operate a complex Fortune 150 environment. This leader will optimize cost, risk, service quality, workplace effectiveness, and business continuity while maintaining an uncompromising standard of operational and service excellence.

Key Responsibilities:
Real Estate Strategy
• Develop and execute long-term enterprise real estate portfolio strategy aligned with 3–5 year business plans, workforce planning, growth strategies, workplace requirements, and capital allocation priorities
• Lead portfolio optimization across all owned, leased, and managed properties to maximize flexibility, utilization, financial performance, employee experience, and asset value
• Direct major capital programs, renovations, relocations, construction projects, and workplace transformations from strategy through execution
• Lead large-scale real estate transactions including acquisitions, dispositions, site selection, lease negotiations, restructurings, and renewals
• Identify opportunities to reduce costs, improve productivity, mitigate risk, enhance asset value, and create enterprise value
• Partner with Finance and executive leadership to evaluate portfolio economics, capital allocation, operating expenses, investment alternatives, and risk-adjusted returns
• Monitor real estate market and economic trends, competitive positioning, and emerging workplace models (hybrid, flexible, sustainability) and translate insights into portfolio strategies
• Partner with business unit leaders to forecast space needs and align real estate decisions with organizational strategy
• Establish portfolio KPIs, financial dashboards, utilization metrics, employee experience scores, investment governance processes, and executive / Board reporting
Facilities & Workplace Operations
• Provide enterprise leadership for all facilities operations, including engineering and maintenance, capital projects, environmental services, and regulatory compliance across a geographically dispersed portfolio
• Oversee multi-site facility teams and third-party service providers; establish service level agreements, operating standards, governance processes, and accountability measures
• Develop and manage annual and multi-year capital budgets; prioritize projects based on business value, risk, asset conditions, employee experience, and return on investment
• Ensure facilities meet or exceed applicable safety, accessibility, building, environmental, sustainability, and regulatory requirements
• Ensure facility-level readiness for business continuity by maintaining backup power, redundant systems, and physical infrastructure resilience plans
• Map and continuously improve the end-to-end employee journey across the workplace (arrival, dining, meetings, events, support, and incident response), and develop and execute workplace strategies that optimize space utilization, employee experience, collaboration, productivity, well-being, and organizational culture in a hybrid work era.
• Lead modernization and adoption of smart-building systems, workplace analytics, energy-management technologies, space-management tools, and digital workplace solutions
• Establish preventive maintenance programs and asset lifecycle management protocols, infrastructure-renewal plans, and facilities-resilience programs
• Report facility performance metrics, employee experience results, and capital/operating budget performance to executive leadership on a regular cadence, and own corrective action plans where results fall short
Corporate Services
• Provide strategic oversight for enterprise workplace and corporate-service operations including food and hospitality services, event services and conference-center operations, print and mail services, shipping and receiving, and related workplace-support functions
• Determine corporate event strategy to include conference-center operations, hospitality services, audiovisual coordination, space utilization, customer experience, staffing, and operating budgets and ensure events reflect company brand and culture while meeting operational and compliance requirements
• Establish and execute enterprise event strategy for Board meetings, executive meetings, town halls, conferences, client events, leadership programs, and other high-profile engagements
• Establish strategic and operational priorities for food service and hospitality programs including cafeterias, catering, pantry services, vendor management, service standards, food safety, and cost management
• Direct end-to-end event planning and execution, including venue selection, hospitality, catering, audiovisual production, transportation, logistics, security coordination, and service quality.
• Build strategic relationships with events, hospitality, travel, and production vendors and negotiate contracts and service agreements.
• Partner with Marketing, Communications, Human Resources, Security, Finance, Procurement, and business leaders to deliver exceptional experiences and business outcomes and establish service-recovery processes so employee concerns are resolved quickly and visibly.
• Drive continuous improvement across corporate-service functions through regular vendor performance reviews, service-quality audits, and employee feedback (such as satisfaction surveys and service-request data), and answer for the resulting service outcomes
Property Safety & Security
• Establish and oversee enterprise physical-security, property-safety, and life-safety programs that protect employees, visitors, facilities, assets, and business operations and ensure employees feel safe and secure at work
• Conduct enterprise-wide physical security and operational-risk assessments and implement risk-based mitigation strategies
• Establish emergency preparedness, incident-response, evacuation, shelter-in-place, recovery, business continuity, and crisis management protocols
• Ensure full compliance with OSHA, local building and fire codes, ADA requirements, environmental regulations, and other applicable standards
• Direct security incident investigations, corrective actions, trend analysis, and post-incident reviews
• Maintain strategic relationships with law enforcement, emergency services, landlords, and public-safety partners
• Oversee physical-security technologies including access control, surveillance, visitor management, alarm systems, and emergency communications
• Conduct regular audits of physical-security program effectiveness against established performance measures
Executive Protection & Security
• Provide strategic leadership for executive-protection and executive-security programs supporting the CEO, Board members, executive leadership team, and other designated leaders
• Establish a risk-based executive-security framework incorporating threat assessment, protective intelligence, executive travel security, event security, residential security, and emergency response
• Conduct or oversee threat assessments and establish individualized security protocols based on risk exposure and business requirements
• Coordinate with specialized security firms, law enforcement, intelligence organizations, and other external partners as needed
• Establish domestic and international executive-travel security procedures and protective measures
• Manage executive-security budgets, staffing models, contracts, technologies, and vendor relationships
• Brief executive leadership and the Board regarding emerging threats, risk exposure, and recommended mitigation strategies
• Ensure seamless execution of highly confidential, time-sensitive, and high-visibility executive-security, travel, logistics, and special-assignment activities
Team Leadership & Organizational Development
• Lead, develop, and inspire a high-performing, multidisciplinary organization spanning real estate, facilities, workplace operations, corporate services, security, travel, and event functions, while staying visible on-site and regularly listening to employees and front-line teams
• Foster a culture of accountability, collaboration, operational excellence, innovation, and exceptional service, and take personal accountability for the overall employee experience delivered across every function in the organization
• Build organizational capability through succession planning, leadership development, workforce planning, talent management, strategic hiring, and service-excellence training and recognition for front-line teams and supplier partners
• Manage organizational budgets, resource allocation, workforce strategy, and organizational design
• Represent the function in executive forums and serve as a trusted partner to the CEO, Board, C-suite leaders, and business-unit executives
• Serve as the enterprise executive advisor on real estate, workplace, facilities, security, travel, event, and corporate-service matters
• Drive continuous improvement, technology adoption, organizational transformation, and operating-model effectiveness while maintaining operational continuity and service excellence
• Establish and communicate enterprise strategy, standards, policies, governance, service-level expectations, employee experience commitments, and performance metrics to Board and C-suite.

Key Requirements:
• 10+ years' related Serving in senior operations, corporate real estate, facilities management, or related executive leadership roles; hospitality industry experience highly desirable.
• 5+ years leading large, multidisciplinary teams and managing complex, global organizational structures
• Bachelor’s degree in business administration, real estate, finance, or a related field or additional related work experience
• Proven track record managing P&Ls of $10M+ and multi-site or multi-country operations
• Strategic and operational experience in geographically dispersed real estate portfolio management and leading large-scale capital programs, construction, renovations, relocations, lease negotiations, and portfolio optimization
• Deep knowledge of physical security, executive protection, crisis management, business continuity, emergency preparedness, and risk mitigation
• Experience with workplace strategy, sustainability, and emerging workplace trends, and with defining and measuring service standards in a hospitality or other guest-experience-driven environment
• Experience using data, technology, workplace analytics, and market intelligence to improve portfolio decisions, operational efficiency, and employee experience
• Track record of building governance frameworks that hold multidisciplinary teams accountable to service-level, employee experience, and performance expectations
• Demonstrated success balancing competing priorities — cost, risk, experience, and growth — when setting enterprise-wide strategy
• Strong track record of vendor management, strategic sourcing, contract negotiation, and third-party service oversight
• Experience operating in complex, highly matrixed organizations with multiple business units and functions
• Demonstrated ability to lead and develop high-performing teams across multiple disciplines
• Strong financial acumen, budget management, business-case development, capital-allocation experience, and ROI analysis capability
• Excellent executive communication and Board-level presentation skills with proven ability to build trusted relationships with CEOs, Board members, C-suite executives, business unit leaders, vendors, and external partners

Preferred:
• MBA or advanced degree in business, real estate, or related field
• CCIM, CPM, or other real estate professional certification
• Experience in corporate real estate for a Fortune 500 or similarly scaled organization
• Experience overseeing executive protection, protective intelligence, or enterprise security functions
• Experience implementing technology-enabled facilities management, workplace analytics, smart-building solutions, physical-security technologies, and portfolio-management platforms
• Experience developing sustainability, energy-management, carbon-reduction, and environmental-performance programs
• Experience in hospitality industry

General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

What We Offer:
As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

- Medical, dental, vision, life and global travel health insurance;
- Income protection benefits: life insurance, short- and long-term disability programs;
- Leave programs to support personal circumstances;
- Retirement Savings Plan including employer match;
- Paid time off, volunteer time off, 10 holidays and 2 well-being days;
- Additional voluntary benefits available; and
- A comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.