Veterinary Technician Manager

Veterinary Technician Manager 
Location: Animal Emergency Hospital - Bel Air, MD
$29- 45/ hr | Full-Time | Days, Nights, Weekends, and Holidays

Position Overview
Our  Veterinary Technician Manager is a hands-on leader and key member of our hospital leadership team. Working alongside our Practice Manager, you will guide daily clinical operations while cultivating a supportive, collaborative environment for our technicians and assistants. By leading with compassion, integrity, and dedication, you will help ensure smooth hospital workflows, outstanding client experiences, and the highest standard of patient care.

Responsibilities
Floor Leadership & Operations
- Lead by example with professionalism, compassion, and strict adherence to all hospital policies and confidentiality laws.
- Guide daily floor operations through shift huddles, real-time coaching, and proactive problem-solving to keep front desk, technical staff, and veterinarians aligned.
- Champion best practices, encourage team innovation, and address floor bottlenecks or interpersonal friction quickly to maintain a positive work environment.
- Model exceptional client service and assist with resolving client concerns and escalations.
- Represent your department in monthly staff meetings and weekly leadership meetings.
People Management & Development
- Build and maintain weekly technician/assistant schedules to ensure adequate floor coverage and proper doctor-to-support-staff pairing.
- Conduct regular 1:1 check-ins to set goals, deliver positive and constructive feedback, and ensure timely completion of mandatory training.
- Monitor attendance and call-outs fairly in accordance with hospital handbook guidelines.
- Partner with the Practice Manager on hiring/training needs, performance evaluations, corrective actions, and Performance Improvement Plans (PIPs), ensuring timely documentation and follow-up.
Qualifications & Skills
- Proven supervisory and leadership experience, ideally within a veterinary or healthcare setting.
- Strong skills in coaching, motivating, delegating, and conducting performance appraisals.
- Confident decision-making, conflict resolution, and strong verbal and written communication skills.
- High School Diploma or GED required; Associate or Bachelor’s degree in Veterinary Technology preferred.

Continuing Education

- A minimum of 6 hours a year.
- Commitment to ongoing professional development; willingness to participate in continuing education programs, leadership training, or industry conferences.
- Vet-bloom, Vet-girl or partners with the community team.
- If in person conference is preferred – required to come back to discuss new ideas and plans with the management team.
- Mentorship and additional guidance provided by Practice Manager, Hospital Director and Medical Director.
Schedule & Availability Requirements
- Full-Time Commitment: Minimum of 34 hours per week, including at least 3 shifts (24+ hours) worked directly on the clinical floor. Remaining hours are flexible based on hospital needs (e.g., administrative tasks, inventory, restocking, or floor coverage).
- Weekend & Night Coverage: Minimum of 1 weekend shift per week (at least 3 worked weekend shifts per month; PTO does not count toward this minimum) and at least 1 night shift (4:00 PM – 12:00 AM or overnight) per week.
- Leadership Flexibility: Willingness to collaborate with fellow managers to cover or swap shifts as needed (up to 3 times per month) to support team balance and hospital coverage.

Perks & Benefits:
- $29 - 45/hr (based on experience and skill set)
- Shift differentials: Additional $3/hour for overnight shifts and $4/hour for weekend shifts.
- Pet bill discounts and employee pet wellness days.
- Extremely discounted employee pet bloodwork.
- Cell phone discounts.
- Vacation accrual starts right away, with the opportunity to accrue up to 160 hours.
- PTO and sick time.
- Insurance benefits and a 401(k) with employer match.
- Free short-term disability (STD) coverage for eligible employees.
- Free therapy and Employee Assistance Program.
- Employee professional mentorship programs.
- Onsite classes, training, and continuing education opportunities.
- Veterinary Technician Education Support: Full scholarships for the Penn Foster Veterinary Technology associate degree program and scholarships for the CCBC Veterinary Technician program. Employees must work at our hospital for at least six months to qualify.
- Veterinary Technician Specialist (VTS) support groups, resources, webinar training, and mentorship opportunities to specialize in emergency and critical care.
- Rabies vaccinations.
- Employee referral bonuses.
- Continuing education and conference allowance for RVTs of up to $3,000.
- Coverage of licensing costs and professional fees, along with additional benefits.

Join Our Team!
Are you ready to take your emergency nursing and leadership skills to the next level? If you thrive in a fast-paced environment, love mentoring colleagues, and are passionate about delivering top-tier patient care, we would love to hear from you!

About Us
At Animal Emergency Hospital, we pride ourselves on providing compassionate, dedicated care to every animal and owner who walks through our doors. We are a busy, fast-paced, 24-hour emergency hospital located in Bel Air, Maryland, with a support staff of over 60 team members.

About Ethos Veterinary Health
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.
Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.
Join Us
At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care!
Equal Opportunity Employer
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.