About this role
The Front Office Supervisor is responsible for coordinating daily hotel front office activities, supporting team development, and ensuring smooth guest check-in and check-out experiences. This position oversees scheduling, employee performance, guest relations, and operational procedures while promoting hotel services and maintaining high standards of guest satisfaction.
• High school diploma or GED required.
• Minimum of one year of guest service and hotel experience.
• Knowledge of hotel property management systems and telephone systems.
• Working knowledge of Microsoft Office applications.
• Strong communication, organizational, and guest service skills.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• Ability to supervise, coach, and motivate team members.
• Flexibility to work varied shifts, including weekends and holidays.
• Ability to stand for extended periods and lift up to 50 pounds.
• Ability to work in environments with crowd noise and potential exposure to secondhand smoke.