Scanning Clerk

Senior On-Site Service Specialist
POSITION PROFILE

Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment.

May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

Job Duties and Responsibilities

· Ensures scanners are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.

· Perform basic equipment troubleshooting and escalate calls to technicians

· Preps files for scanning: pulling staples, taping tears, correcting dog ears, etc.

· Performs duties of scanning and /or imaging documents

· Maintains records for management reports

· Tracks productivity for monthly reporting

· Responds to and coordinates all job request from the customer.

· May perform filing duties in conjunction with specific customer requests.

· Delivers completed jobs to pre-determined customer locations within and outside of the site.

· Maintains daily meter and service logs.

· May travel between customer's buildings.

· Answers customer questions regarding status or feasibility of job requests.

· Performs duties related to the receiving of materials.

· May perform light maintenance, and cleaning duties as assigned.

· May occasionally perform shipping, receiving and dock work in a mailroom type environment

· Uses all copier equipment, calculator, fax machine, postage meter and some PC.

· Performs filing duties, which may include �purging' and archiving old documents.

· Understanding of Ricoh Services Portfolio & Technology

· Ensures data for Ricoh MOR, SPG and job logs are captured

· Performs other duties as assigned.

Qualifications (Education, Experience and Certifications)

· Requires high school diploma or GED and1-2 years of related work experience.

· Some related scanning job experience is preferred.

· May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.

· Demonstrate competency in basic computer skills including proficiency in MS Office Suite
KNOWLEDGE, Skills And Abilities

· Working knowledge of desktop scanner and other related equipment and repair is preferred.

· Basic electronics knowledge is preferred.

· Possesses ability to work independently and flexibly to complete projects.

· Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.

· Possesses ability to comprehend instructions concerning mail delivery.

· Possesses troubleshooting and problem-solving skills.

· Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.

· Possesses excellent customer relations skills and excellent verbal communication skills.

Working Conditions, MENTAL AND PHYSICAL DEMANDS

· Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents.

· Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people.

· Dealing with tight deadlines and quick turnaround times imposes high stress levels.

· Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.