Quality Engineer - Fixed Term Contract

This is an onsite position requiring the team member to be onsite 5 days a week. No relocation is provided for this opportunity.

This is a 9-month Fixed Term Contract.

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

In this role, you will support all quality system and functions. Assists in establishing systems to support the facility to drive continuous improvements and minimize the costs of non-conformance. Plans, schedules, executes and communicates all items regarding quality issues, complaints, validations and other projects to the QA Manager and/or other interested parties. Performs all duties associated with compliance-related items for ISO standards and cGMP.

Essential Duties and Responsibilities

- Support site Quality Engineers/Quality Specialists in meeting customer expectations in complaint investigation responses. Aid in assuring expected turn-around time metric is attained.

- Assist in developing site Quality Engineer staff in usage of tools and processes for customer complaint investigations/continuous improvement.

- Analyze data, process capabilities, customer concerns and expectations and any other leading or lagging indicators which may be used to improve product and process knowledge.

- Interact with customers to understand and integrate those requirements into West manufacturing and quality system requirements.

- Identify manufacturing and development constraints. Work with management and technical staff in performing root cause failure analysis and implementing corrective and preventive actions to preclude recurrence.

- Assists facility with quality improvement programs by utilizing Six Sigma tools and Lean techniques, including the education of facility personnel on these tools and techniques.

- Assumes responsibility for various assigned projects designed to improve product quality, reduce costs and/or validate facility products or processes, including development and implementation of any new or required inspection methods and in-process SPC programs.

- Participates in ISO and corporate quality system audits.

- Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.

- Exhibits regular, reliable, punctual and predictable attendance.

- Other duties as assigned.

Education

- Bachelor's Degree in Engineering or Business required

Work Experience

- 3+ years of experience in a Quality engineering role at an engineering, pharmaceutical, or medical device manufacturer required

- 3+ years of experience in the use of computer-based measuring equipment (e.g., Coordinate Measuring Machine) required

- Experience in conventional toolroom machinery (mills, lathes, surfaces grinders) preferred

Preferred Knowledge, Skills and Abilities

- Knowledge of ISO 9001, cGMP

- Proficiency in all Microsoft Office applications.

- Flexibility in providing support beyond normal working hours when necessary.

- Awareness of all relevant SOPs/SOIs as per Company policy as they are related to the position covered by this job description.

- Always comply with the Company’s Safety and Quality Policies

- Trained Quality Auditor.

- Demonstrate innovativeness in tactical matters relating to proposing alternate solutions for process improvement.

- Support and contribute to Lean Sigma programs and activities towards delivery of the set target.

- Formal apprenticeship or training in an engineering background.

- Knowledge of SPC

- Knowledge of “Lean Manufacturing” techniques.

- Knowledge and experience in all processes involved in the manufacture of rubber compression molds.

- Qualified Lead Auditor.

- Formal qualification in Quality Management

License and Certifications

- Manufacturing\Six Sigma Green Belt Certification Upon Hire preferred

- Manufacturing\Lean Six Sigma Black Belt with DOE experience Upon Hire preferred

Travel Requirements

10%: Up to 26 business days per year
## Physical Requirements

Medium-Exerting up to 50lb/22kg of force occasionally and/or up to 20lbs/9kg of force frequently, and/or up to 10lbs/4kgs of force constantly to move objects.
## Additional Requirements

- Must maintain the ability to work well with others in a variety of situations.

- Must be able to multi-task, work under time constraints, problem solve and prioritize.

- Self-motivated with the ability to make independent and sound judgments.

- Read and interpret data, information, and documents

- Learn and apply new information or skills #LI-AP1 #LI-ONSITE

What We Offer

Community Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities. Continuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives. Generous Paid Time Off (PTO):
Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work-life balance and recharge effectively. Global Career Opportunities: With facilities across North America, Europe, and Asia-Pacific, employees have opportunities for international exposure and cross-functional collaboration. Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment. Recognition & Rewards:
Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to [email protected] . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.