UHT - Patient Experience Transportation Coordinator (U)

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- Manage Patient Experience Transportation’s bed storage room to ensure beds are working, plugged in, clean, and orderly.
- Hourly rounding to ensure hallways are clear of beds, stretchers, and wheelchairs.
- Primary contact for Bed Control for any issues or escalations regarding bed movement or transportation requests.
- Ensure OR and Ambulatory have clean beds available for the next day's cases.
- Assist with patient transportation when needed and able.
- Transports patients efficiently and promptly to and from the Department following department time standards as evidenced by random activity log audits.
- Coordinates work to achieve maximum productivity and efficiency during the assigned shift
- Check with the patient's nurse before the start of any activity/transport. Only transports patients with identification bracelets and following clearance from the patients’ nurse.
- Responsible for transporting patients safely and efficiently to and from all departments as coordinated.
- Ensures that all patients, customers, visitors, and staff are well served by providing a pleasant and organized atmosphere that is appropriate for all age groups, ethnic groups, and physical handicaps.
- Performs other related duties

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS .

Minimum Qualifications (Essential Requirements):

- Proficiency in English; multilingual is strongly preferred
- Able to work in a fast-paced environment with a calm, professional empathic demeanor
- Ability in multitasking and time-management
- Provide the highest level of customer service and promote a welcoming environment
- Excellent communication skills; speak clearly and maintain a positive tone and a helpful attitude
- Maintains a clean, pleasant and safe working environment
- Maintains professional attire and demeanor to project confidence with patients, families, and visitors

Certification and Licensing:

Not applicable

Experience:

2 years Transportation Experience

Proven experience in customer service, hospitality, or relevant fields required

Knowledge, Skills, and Attitudes: Commitment to the University’s core values.

- Ability to process and handle confidential information with discretion.
- Commitment to the University's core values.
- Ability to work independently and/or in a collaborative environment.).
- Ability to communicate effectively in both oral and written form.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:
Full time

Employee Type:
Staff