SURGERY SCHEDULER

Who we are looking for:

People who are passionate about the care of our patients. We are looking for individuals who want to be part of a medical team that puts our patients first and works well with a team of professionals. Someone who wants a successful career in the eye care profession where your efforts make a difference. We want people who are tech-savvy, enthusiastic, cares about others, and wants to work in a fast paced and fun environment.

Benefits:

We have an excellent benefit package (some benefits are dependent on full time or part time status) including:

- Paid time off

- Paid holidays

- Insurance - health, dental, group term life, and short-term disability

- Uniform allowance

- Jury duty pay

- Traditional and Roth 401k with match

- Profit sharing contribution

- Awards program

- Continued education & advanced training opportunities

- Employee discounts

This is a 40 hour per week position.

Work hours are somewhere between7:30 am and 6 pm dependent on the position and patient needs.

This position requires traveling to all of our locations.

An Equal Opportunity Employer, Including Disability.

Responsibilities:

The Surgery Scheduler is responsible for coordinating all aspects of hospital surgeries, office procedures, and outside referrals/testing. This role plays a key part in supporting patients and their families throughout the entire procedure process by providing detailed instructions, ensuring pre-op and post-op education, and facilitating communication between the patient and healthcare teams. The Surgery Scheduler will also manage a high volume of incoming calls, ensuring timely return of voicemails while maintaining professionalism and a customer-service-oriented attitude. This role involves working closely with patients to ensure all necessary documentation, consents, prescriptions, and pre-operative appointments are scheduled and communicated effectively.

Education & Experience:

- High school diploma or GED equivalent required.

- Medical Office Assistance (MOA) or Certified Medical Assistant (CMA), previous experience in healthcare, clinical services, or patient scheduling setting preferred.

- Excellent customer service skills demonstrated through prior work experience.

- Strong verbal and written communication skills, with the ability to communicate effectively with patients, families, physicians, staff, and management.

- Experience with Electronic Medical Record (EMR/EHR) systems preferred.

- Basic proficiency in Microsoft applications, including Word and Excel preferred.

Essential Skills and Abilities:

- Ability to communicate effectively with patients, families, staff, management, physicians, referring providers, and co-managing doctors.

- Maintains a professional, respectful, friendly, and customer-focused demeanor at all times.

- Ability to work independently while collaborating effectively as part of a team.

- Excellent time management, organizational, and prioritization skills in a fast-paced environment with multiple competing demands.

- Strong attention to detail and ability to accurately manage patient information, documentation, orders, referrals, and follow-up.

- Ability to take responsibility for personal actions and demonstrate accountability for assigned responsibilities.

- Commitment to quality, excellence, patient safety, and continuous improvement.

- Knowledge of ophthalmic conditions, treatments, surgeries, procedures, and related terminology preferred.

- Ability to provide clear and accurate written and verbal instructions to patients.

- Ability to recognize and appropriately communicate patient concerns or issues requiring physician or management attention.

- Ability to maintain confidentiality and handle sensitive patient and organizational information appropriately.

- Positive representation of the organization's mission, vision, and values.

- Ability to adapt to changing processes, technology, procedures, and organizational needs.

- Demonstrates critical thinking and problem-solving skills, including the ability to recognize issues, determine appropriate next steps, and seek guidance when needed.

- Ability to maintain accuracy, quality, and productivity while managing competing priorities and time-sensitive responsibilities.

- Ability to accept constructive feedback, apply direction, and demonstrate a willingness to learn and improve.

- Ability to recognize the importance of verifying information and following established processes rather than making assumptions when completing scheduling and documentation tasks.