About this role
APPLICATION INSTRUCTIONS:
- ## CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process . Please do not apply here, apply internally through Workday.
- ## CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
- ## If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants .
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Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants .
POSITION SPECIFICS
Penn State University is seeking a talented and experienced professional to join the Enterprise Customer Relationship Management (CRM) team as a Salesforce Administrator (CRM Analyst - Advanced Professional) .
In this role, you will serve as a key administrator and technical expert for Penn State's Salesforce platform, supporting users across the University by maintaining system performance, implementing enhancements, driving process improvements, and ensuring the platform effectively supports business operations. The successful candidate will collaborate closely with stakeholders, business partners, and technical teams to deliver scalable CRM solutions that enhance user experience and organizational effectiveness.
CORE RESPONSIBILITIES
Environment Management
- Manage Salesforce environments, including sandbox creation, refreshes, and maintenance.
- Coordinate and execute deployments between development, testing, and production environments.
- Support release management activities and ensure system stability during updates and enhancements.
Platform Support & Stakeholder Engagement
- Serve as the primary point of contact for Salesforce support and administration activities.
- Troubleshoot platform issues and resolve support requests in a timely manner.
- Partner with business units to gather requirements, identify solutions, and communicate system capabilities.
Platform Configuration & Customization
- Design, build, and maintain custom objects, fields, page layouts, record types, validation rules, and other Salesforce configurations.
- Evaluate business needs and recommend scalable, sustainable platform solutions.
- Maintain system documentation and configuration standards.
Process Automation & Optimization
- Develop and maintain Salesforce automation using Flows and other declarative tools.
- Analyze business processes and identify opportunities to improve efficiency and user experience.
- Support workflow enhancements and continuous process improvement initiatives.
User & Security Administration
- Manage user accounts, profiles, permission sets, role hierarchies, and sharing rules.
- Maintain data security and access controls in alignment with University requirements and industry best practices.
- Assist with audits, compliance reviews, and governance activities.
Quality Assurance & Testing
- Develop and execute user acceptance testing (UAT) plans.
- Validate system enhancements and configuration changes prior to deployment.
- Document testing results and technical solutions.
User Training & Adoption
- Create and maintain training materials and user documentation.
- Conduct onboarding and training sessions for new users.
- Promote Salesforce best practices and encourage adoption across stakeholder groups.
QUALIFICATIONS
Qualified candidates will demonstrate strength across several of the following areas:
- Experience administering and supporting the Salesforce platform in a higher education environment or similarly matrixed organization.
- Strong knowledge of Salesforce configuration, security, automation, and reporting capabilities.
- Experience with Salesforce Flows, user management, data management, and release processes.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Strong communication and relationship-building abilities, including experience partnering with both technical and non-technical stakeholders.
- A commitment to customer service and continuous improvement.
Preferred Qualifications
- Salesforce Administrator Certification.
- Experience supporting enterprise CRM implementations.
- Experience with Salesforce Sales Cloud, Service Cloud, Education Cloud, or related Salesforce products.
- Experience with change management, system testing, and release management processes.
- Knowledge of higher education business processes and stakeholder environments.
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS
Bachelor's Degree
3+ years of relevant experience; or an equivalent combination of education and experience accepted
Required Certifications:
None
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APPLICATION MATERIALS
Applicants are encouraged to submit both a resume and cover letter for full consideration. In the cover letter, candidates should address the following:
- Their experience working with the Salesforce platform.
- Any Salesforce certifications currently held.
- The Salesforce products or clouds they have supported.
- Their experience gathering and documenting business requirements, configuring solutions, testing, reporting, and supporting user adoption and training.
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.
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Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS
The salary range for this position, including all possible grades, is $65,508.00 - $94,980.00.
Salary Structure - Information on Penn State's salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page .
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.
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