LPN Nephrology Access & Care Coordination Support Specialist

Job Description Summary
The Licensed Practical Nurse (LPN) provides administrative support for nephrology access and operational workflows, including service coordination, authorization processing, dialysis transition logistics, scheduling, documentation, and communication activities under established procedures. This is a non-clinical administrative role that supports providers, nurses, patients, dialysis facilities, pharmacies, and community partners by facilitating timely completion of operational tasks; it does not include direct patient care, clinical assessment, clinical education, triage, or treatment decisions.

Entity
University Medical Associates (UMA) Only Employees and Financials

Worker Type
Employee

Worker Sub-Type​
Regular

Cost Center
CC000973 COM DOM Nephrology CC

Pay Rate Type
Hourly

Pay Grade
Health-24

Scheduled Weekly Hours
40

Work Shift

Job Description

Required Qualifications:

LPN I Minimum Training and Education:

- Graduate from an accredited Practical Nurse program.
- Current South Carolina LPN License or compact state license at time of start.
- Current American Heart Association (AHA) Basic Life Support (BLS) certification or American Red Cross BLS for Healthcare Providers certification is required at time of start.

Preferred Qualifications:

- Experience supporting nephrology, dialysis, transplant, ambulatory operations, administrative coordination, or a specialty practice preferred.
- Familiarity with prior authorization processes, insurance requirements, and specialty medication access workflows.
- Proficiency with electronic medical record systems and standard office software applications.

Preferred Knowledge, Skills, and Abilities:

- Strong organizational and multitasking skills.
- Excellent interpersonal, verbal, and written communication abilities.
- Working knowledge of administrative workflows associated with nephrology, dialysis, transplant, and chronic disease services.
- Ability to effectively prioritize work in a fast-paced healthcare environment using established protocols.
- Strong customer-service, follow-up, and administrative problem-solving skills.
- Understanding of access barriers and available institutional or community resources.
- Ability to work collaboratively with interdisciplinary healthcare teams.

Job Duties:

20% - Dialysis Transition Support:

- Assist with scheduling and coordination activities related to dialysis initiation, modality changes, and transfers between dialysis facilities.
- Maintain administrative tracking of dialysis access documentation, scheduling requirements, and assigned follow-up tasks associated with transition workflows
- Track referrals, appointments, documentation, and required records associated with dialysis transition activities.
- Facilitate communication among providers, dialysis centers, hospitals, transplant programs, and patients as directed by the care team.
- Distribute provider-approved informational materials and respond to non-clinical administrative questions related to transition workflows.
- Route all symptom reports, clinical questions, and care-plan inquiries to the appropriate RN, APP, or physician without assessment or clinical advice.

20% - Prior Authorization and Medication Access:

- Initiate, process, monitor, and document prior authorizations for medications, procedures, infusions, diagnostic testing, and specialty treatments.
- Coordinate with insurance companies, specialty pharmacies, manufacturers, and patient assistance programs to obtain required approvals and documentation.
- Track authorization status and communicate administrative updates to designated team members.
- Provide administrative information about medication access resources and route all medication-related clinical questions to the RN, APP, pharmacist, or physician.

20% - Administrative Navigation and Resource Coordination:

- Receive, document, and route reported administrative barriers affecting access to services, including transportation, medication affordability, and financial concerns, following established workflows.
- Connect patients with social workers, care managers, financial counselors, transportation resources, and community services as directed.
- Monitor completion of referrals and support-service requests.
- Document communications, referrals, and follow-up outcomes within the electronic medical record.
- Distribute provider-approved informational materials related to chronic kidney disease services, dialysis options, transplant evaluation processes, and treatment preparation without providing clinical instruction or counseling.

20% - EMR Communication Management:

- Monitor designated administrative and workflow mailboxes within the electronic medical record.
- Categorize and route messages according to approved administrative workflows and escalation pathways without conducting clinical triage.
- Route refill requests, laboratory notifications, symptom reports, and clinical questions to the appropriate RN, APP, physician, or designated team member without assessment, interpretation, or advice.
- Track message completion and follow-up activities to support timely workflow resolution.

10% - Infusion Scheduling and Administrative Support:

- Coordinate scheduling and administrative requirements for infusion appointments and related treatment services using established workflows.
- Verify that required orders, forms, authorizations, and supporting documentation are present before scheduling.
- Communicate appointment details and distribute approved preparation and follow-up materials without providing clinical instruction.
- Route all clinical questions or concerns related to infusion treatment plans to the appropriate licensed provider without assessment or advice.

10% - Quality and Operational Support:

- Participate in workflow improvement initiatives and departmental projects as directed by divisional leadership.
- Maintain timely, accurate, and complete documentation in the electronic medical record.
- Support reporting and tracking activities related to access, authorization, communication, and transition workflows.
- Ensure compliance with organizational policies, HIPAA regulations, and applicable accreditation standards.
- Attend departmental meetings, educational programs, and required training sessions.
- Perform other non-clinical administrative duties as assigned in accordance with organizational policy.

Additional Job Description

Physical Requirements:

Continuous

Stand, sit, or walk while performing duties; work indoors; bend at waist; perform gross motor, firm grasp, and fine manipulation with hands/fingers; fully use both legs; reach in all directions; perform repetitive motions with hands/wrists/elbows/shoulders; maintain corrected 20/40 vision (one or both eyes), near/far vision, color discrimination, depth perception, and good peripheral vision; maintain corrected hearing acuity; perform gross motor functions with frequent fine motor movements; deal effectively with stressful situations; work in latex-safe environment.

(Selected positions) Maintain tactile sensory function; maintain good olfactory function; be physically qualified for respirator use initially and as required.

Frequent

Work from elevated areas and in confined/cramped spaces; twist at waist; squat and perform duties; perform pinching; reach overhead; use lower extremities for balance/coordination; exert up to 50 lbs of force (e.g., transferring non-assisting 100 lb patient; ~20 lbs to push 400 lb patient in wheelchair on carpet; ~25 lbs to push stretcher one-handed); work rotating shifts and overtime as required.

Infrequent

Climb stairs; work outside in temperature extremes; kneel while performing duties; lift/carry 50 lbs unassisted; lift/lower 50 lbs floor to 36″ unassisted; lift 25 lbs from 36″ to overhead.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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