About this role
Summary:
The Retail Sales Associate is responsible for providing excellent service to all customers through direct salesmanship, and prompt and courteous service; completing each transaction in a quick and efficient manner, minimizing delays to the customer; developing thorough knowledge of all merchandise carried in the store(s) and offering selection guidance to customers; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Lead Retail Sales Associate or the Store Manager / Assistant Store Manager.
Essential Functions:
- Performs all functions relating to the handling of merchandise or cash in accordance with corporate policies
- Administers all point of sale opening and closing procedures in accordance with corporate policy
- Resolves all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
- Ensures that all customers receive receipts on all purchases
- Communicates all merchandise needs or issues to appropriate supervisors
- Contributes to the overall display and presentation efforts within the store environment, including stocking/replenishing merchandise, following visual merchandising guidelines, and general store
- housekeeping duties
- Participates in physical inventory counts as required
Minimum Qualifications, Knowledge, Skills, and Work Environment:
- Customer service and cash handling experience preferred
- Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
- Requires the ability to lift and/or move up to 40 lbs
- Requires the ability to bend, twist, and stand to perform normal job functions
- Experience in retail merchandise sales preferred