Applications Developer

The Applications Developer is responsible for the design, development, configuration, integration, and continuous improvement of the ServiceNow platform. This role serves as a technical leader within the ServiceNow team, partnering with the ServiceNow Platform Owner, administrators, analysts, and business stakeholders to deliver scalable, secure, and maintainable solutions that support service management, workflow automation, knowledge management, service catalog, CMDB, asset management, and future platform capabilities. This position supports the organization's ServiceNow roadmap, including foundational capabilities such as Knowledge Management, Service Catalog, CMDB, governance, adoption, and AI enablement initiatives. 
Job responsibilities include:
Solution Design & Development
- Design, develop, and implement ServiceNow applications, workflows, integrations, and enhancements.
- Configure and support ITSM, Service Catalog, Knowledge Management, CMDB, and Asset Management modules.
- Develop business rules, client scripts, Flow Designer workflows, UI policies, and catalog items.
- Ensure solutions align with platform best practices and organizational standards.
Architecture & Technical Leadership
- Contribute to ServiceNow platform architecture, technical strategy, and governance.
- Recommend solutions that improve performance, service delivery, and operational efficiency.
- Promote development standards, scalability, and platform modernization.
- Identify opportunities to reduce technical debt and enhance platform capabilities.
Integrations & Data Management
- Develop and maintain integrations between ServiceNow and enterprise systems.
- Support CMDB, data governance, data quality, service mapping, and asset management initiatives.
- Ensure integrations meet security, reliability, and maintainability standards.
Platform Operations & Support
- Troubleshoot complex platform issues and provide production support.
- Support platform upgrades, patches, releases, and performance improvements.
- Maintain technical documentation and support operational stability.
Collaboration & Stakeholder Engagement
- Partner with stakeholders to gather requirements and deliver technical solutions.
- Participate in planning, estimation, backlog refinement, and release activities.
- Support testing, validation, and technical impact assessments.
- Collaborate with cross-functional teams to ensure successful project delivery.
Mentoring & Continuous Improvement
- Mentor junior developers and administrators, conduct code reviews, and promote best practices.
- Share technical knowledge and maintain development standards and documentation.
- Stay current with ServiceNow capabilities, recommending automation, AI-enabled solutions, and platform enhancements.

Minimum Qualifications
- Bachelor's degree in Information Systems, Computer Science, Engineering, or related field, or equivalent experience.
- Experience developing and administering enterprise service management platforms.
- Experience designing and implementing workflow automation solutions.
- Strong understanding of software development and system integration principles.
- Ability to work independently and collaboratively in a cross-functional environment.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to obtain and maintain a U.S Government Security Clearance.

Preferred Qualifications
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- Additional ServiceNow certifications in ITSM, CMDB, Asset Management, or related areas.
- Experience implementing Service Catalog, Knowledge Management, CMDB, or Asset Management capabilities.
- Experience with JavaScript, REST APIs, integrations, and platform scripting.
- Experience supporting governance, process improvement, and service management initiatives.

Compensation The pay range for this position is $120,000/year to $180,000/year; however, base pay offered may vary depending on established government contract rates, job-related knowledge, skills, and experience, and other factors. MTSI also offers a full range of medical, financial, and other benefits, dependent on the position offered. This information is provided per the Equal Pay Act. Base pay information is based on market location. Applicants should apply via MTSI’s internal or external careers site.
#LI-AT1