Alternate Site Manager/CAC Program Manager

Purpose and Scope:

The Alternate Site Manager/Community Activity Center (CAC) Program Manager serves as the key supporting leader to the Site Manager (SM) for the Installation Support Services (ISS) contract at Al Udeid Air Base (AUAB), Qatar. This position is responsible for ensuring continuity of operations, co-oversight of mission-essential services, and compliance with all Task Order (TO) requirements. The Alternate Site Manager acts with full authority in the Site Manager’s absence and is responsible for uninterrupted mission support across recreation services, maintenance, custodial services, linen operations, and hospital aseptic services.  The role requires a seasoned leader with experience supervising multi-functional teams, managing complex service delivery operations, and maintaining strict compliance with government standards, reporting requirements, and force protection policies.  As the CAC Program Manager, the candidate will manage, lead and oversee the community center/recreation program for the TO.  The CAC Program Manager will lead, manage and provide oversight for recreational services support in the following functional areas: fitness center operations, lounge operations, community activities centers, learning resource center (LRC), theaters, and pool lifeguard services.

Key Responsibilities:

- Serve as the designated Alternate Site Manager (ASM) with full delegated authority for daily contract operations in the absence of the SM.
- Will share responsibility for the performance of the work of full contract matters relating to the daily operation of this contract including all ISS functional areas of this TO.
- Assist in overseeing all contracted operations and each shall be able to effectively communicate and use technical manuals and references as required.
- Assist in overseeing performance of work requirements, scheduling of personnel, staffing oversight, and quality control across all ISS functional areas.
- Shares responsibility for all documentation and reporting as required and directed by the Site Manager and program management.
- Acknowledge discrepancies and valid complaints within 24 hours and shall achieve resolutions within 48 hours.
- Be available within four (4) hours to meet on the installation with Government personnel to discuss focus areas.
- Responsible for developing and implementing comprehensive marketing strategies and surveys for all Community Activity programs and events.
- As the CAC Program Manager, the candidate will lead, manage and provide oversight for recreational services support in the following functional areas: fitness center operations, lounge operations, community activities centers, learning resource center (LRC), theaters, and pool lifeguard services.
- Participate in inspections, audits, and government meetings, including logistics, safety, deployment, and force protection forums.
- Maintain co-oversight of all personnel staffing, supervision, training, and performance standards.
- Ensure contractor personnel follow all General Orders, safety requirements, and professional conduct standards.
- Support LN/OCN escort and monitoring oversight and compliance to ensure zero discrepancies in accordance with the PWS.
- Assist in providing weekly staffing progress reports, personnel updates, situation reports, and other contract deliverable documentation.
- Support quality assurance and quality control programs, ensuring corrective actions are implemented and tracked.
- Maintain co-operational continuity across all service areas including recreation services, custodial operations, maintenance, lodging support, HAMS, and linen services.
- Ensure proper stewardship, storage, accountability, reporting, and disposition of property.
- Enforce all safety, HAZMAT, environmental, and hazard communication standards in accordance with the PWS.
- Proficiency in MS Office applications and ability to interpret and manage technical data, schedules, reports, and personnel documentation.
- Market events and engage with/encourage participation in programs and events.
- Performs other duties as assigned by the Site Manager and program management.

Minimum Position Knowledge, Skills and Abilities Required:

- Bachelor’s degree in Business Management, Hospitality, or related field required or equivalent military/professional experience.
- Minimum of five (5) years of experience related to ISS functions, base operations support, service delivery management, or similar contract environments, necessary to perform and manage the requirements of this TO.
- For the CAC Program Manager, candidate must have an associate’s degree and 2 years’ experience in a managerial position and a minimum 2 years’ experience in community center/recreation programs. Must be personable and be able to relate with the staff as well as the customers under this TO.
- Two (2) years’ proven experience in a leadership role.
- Possess a valid US driver's license and US passport.
- High school diploma or equivalent required.
- Must be able to obtain and maintain a Secret US Government Clearance. Note: US Citizenship is required to obtain Secret Clearance.
- Demonstrated experience supervising diverse teams and managing service contract operations.
- Proficient in English (written and verbal); strong administrative and reporting skills.
- Strong understanding of base operations support, Force Support activities, and multi‑functional service delivery.
- Experience providing excellent customer service in supporting contract responsibilities.
- Ability to work in a fast-paced environment handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules and under pressure of deadlines while maintaining performance standards.
- Strong ability to lead a team of diverse and dynamic employees. Outstanding problem-solving skills and sound judgment.
- Experience with working and communicating with the Government or military personnel.
- Ability to successfully pass contract medical requirements and maintain requirements for duration of deployment.
- Strong leadership, communication, and organizational skills with the ability to make rapid, informed decisions.
- Proficiency in MS Office applications and ability to interpret and manage technical data, schedules, reports, and personnel documentation.

Work Environment, Physical Demands, and Mental Demands:

- Availability to work extended hours, 6-day workweeks, and support 24/7 operations as mission requires.
- Must be able to serve in all capacities during the absence of the Site Manager.
- Maintain physical presence on the installation or be available and capable of reporting onsite within four (4) hours of government notification.
- Frequent interaction with U.S. military, coalition forces, Host Nation officials, and subcontractors.
- Must complete all required AFCAP, HN, and Air Force training (to include HAZMAT, safety, environmental, SOPs).
- Exposure to desert climate, prolonged standing, and facility walkthroughs.
- Must operate in a deployed, austere environment with high operational tempo.

Other Responsibilities:

Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.

Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.