About this role
We are looking for a talented Field Service Supervisor to join our team specializing in Service for Cummins, Inc. in Manassas, VA.
In this role, you will make an impact in the following ways:
- Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
- Communicate repair plans clearly to Technicians, aligning them with customer quotes.
- Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
- Support Technicians with first-level assistance and escalate technical issues when necessary.
- Manage service logistics to ensure safety, quality, and efficiency in operations.
- Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
- Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.
- Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively.
Education/Experience:
- College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
- This position may require licensing for compliance with export controls or sanctions regulations.
- Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
Additional Information:
Monday to Friday, 100% Onsite, Field PG Supervisor (customer visits required), experience managing people.
Compensation:
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.