Mobile Tire Supervisor (Night Shift)

As a Mobile Tire Service Supervisor at Tesla, you will play a crucial leadership role in overseeing our remote service team. Your responsibilities include leading a team of engaged technicians to deliver a superior service experience. Ideal candidates will exhibit both efficiency and dedication to ensure excellent results and operational efficiency. You'll strategically position technicians and streamline workloads, acting as a crucial link between the Mobile Tire Team and the Roadside Support Team, the Robotaxi Team, and the Mobile Service Team.

- Provide effective supervision, communication, and coaching to technical employees to meet quality and service output goals, maintaining accurate shop records and inventories
- Act as the process leader for shop activities, defining and systematically improving work standards in collaboration with service technicians and the service center team
- Lead, coach, and develop a highly engaged team of technicians by conducting regular one-on-one developmental meetings to facilitate professional growth whilst monitoring training needs and coordinating with the training team
- Collaborate with the Service Manager and key stakeholders to establish targets for quality, speed, and cost aligned with customer and business requirements. Oversee roadside response operations in an assigned geographic, multi-market area
- Maintain high-level verbal and written communication with the Mobile Tire and Roadside Support Teams ; able to use creative and proactive approaches to resolve customer and robotaxi events and other roadside concerns.
- Ensure work standards and engineering procedures are up-to-date, accurate, and adhere to compliance for maximum quality
- Monitor and enforce employee compliance with safety regulations and the service center's safety program, address technical and personnel issues, managing effective scheduling to meet service needs, and ensuring adherence to company policies for vacation and time off

- Bachelor’s degree, or equivalent professional experience
- Prior leadership experience in a service-focused industry preferred; automotive expertise not required
- Ability to meet deadlines and be accountable for quality/quantity and manage multiple tasks with competing priorities
- Excellent interpersonal and communication skills. Foundational computer skills, experience with Microsoft Office required
- Able to work a flexible schedule, including nights, weekdays,  weekends, and work overtime
- Willingness to learn new automotive technologies, cross-collaborate with neighboring markets, and maintain positive working relationships in a team-based environment
- Valid driver’s license required

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
- Earned Wage Access: Real-time pay access paid daily, subject to eligibility and schedule (applicable for below Sr. Managers levels)