VDI Engineer

Chubb is seeking a highly skilled and experienced Virtual Desktop Engineer (SME) to join our growing Global VDI chapter. The ideal candidate will be responsible for designing, implementing, managing, and optimizing Omnissa Horizon environments to deliver seamless virtual desktop infrastructure (VDI) solutions. As the SME, you will provide technical expertise, troubleshoot complex issues, and ensure the stability, scalability, and performance of the Omnissa Horizon platform. This role requires a deep understanding of Omnissa Horizon, virtualization technologies, and end-user computing. The Virtual Desktop Engineer would require a minimum of 5+ years of directly related experience supporting Omnissa/VMware Horizon environments.

Primary Job Responsibilities:

Design and Implementation

- Architect, design, and deploy Omnissa Horizon solutions to meet business requirements.
- Configure and optimize Omnissa Horizon components, including Connection Servers, Unified Access Gateways, App Volumes, and Dynamic Environment Manager (DEM).
- Integrate Omnissa Horizon with other enterprise systems, such as Active Directory, storage, and networking.

Administration and Maintenance:

- Manage and maintain the Omnissa Horizon environment, ensuring high availability and performance.
- Perform regular updates, patches, and upgrades to Omnissa Horizon components.
- Monitor system performance, troubleshoot issues, and implement corrective actions.

Technical Expertise:

- Serve as the subject matter expert for Omnissa Horizon and related technologies.
- Provide guidance and mentorship to IT teams on best practices for VDI deployment and management.
- Stay updated on the latest Omnissa Horizon features, updates, and industry trends.
- Conduct Product and vendor analysis to ensure Chubb’s alignment to industry standards and trends.

Support and Troubleshooting:

- Provide Level 2/3 support for complex issues related to Omnissa Horizon and VDI environments.
- Collaborate with cross-functional teams to resolve technical challenges and ensure user satisfaction.
- Conduct root cause analysis for recurring issues and implement long-term solutions.
- Documentation and Training:
- Create and maintain detailed documentation, including architecture diagrams, configuration guides, and standard operating procedures.

Security and Compliance:

- Ensure the Omnissa Horizon environment adheres to organizational security policies and compliance requirements.
- Implement security best practices for VDI, including multi-factor authentication and data encryption.

Performance Optimization:

- Analyze and optimize the performance of the Omnissa Horizon environment to ensure a seamless user experience.
- Conduct capacity planning and scalability assessments to support future growth.

- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 5+ years of experience in IT infrastructure, with at least 3 years of hands-on experience with Omnissa Horizon.
- Expertise in Omnissa Horizon components, including Connection Servers, Unified Access Gateways, App Volumes, and Dynamic Environment Manager.
- Strong knowledge of virtualization technologies, including VMware vSphere and ESXi.
- Proficiency in Windows Server, Active Directory, and Group Policy management.
- Experience with networking concepts, including VLANs, firewalls, and load balancers.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and documentation skills.
- Familiarity with scripting and automation tools (e.g., PowerShell, Python).
- Knowledge of ITIL processes and frameworks.
- Strong analytical and critical thinking skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Customer-focused mindset with a commitment to delivering high-quality solutions.