About this role
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.
About the role:
The Spa Coordinator is responsible for greeting, accommodating, and assisting guests throughout their spa experience while coordinating appointments, retail purchases, and guest requests. This role supports the daily operation of the spa reception area and works closely with therapists, attendants, and Spa leadership to ensure a seamless experience from arrival through departure. This position is part of the Spa & Wellness team and reports to Spa Leadership.
What you will do:
- Welcome guests warmly and professionally upon arrival and departure
- Schedule spa treatments, wellness services, and guest appointments using spa management systems
- Provide detailed information regarding spa services, treatments, facilities, and retail offerings
- Respond to guest inquiries and requests with professionalism, efficiency, and personalized service
- Assist guests with retail purchases and provide product recommendations based on guest needs
- Process payments accurately for spa services and retail transactions
- Resolve guest concerns and service recovery opportunities promptly and professionally
- Complete opening and closing procedures for spa reception operations
- Maintain cleanliness, presentation, and organization of the reception area
- Support retail inventory management, replenishment, merchandising, and stocking activities
- Escort guests through the spa experience and provide facility orientation when needed
- Assist with maintaining locker rooms, relaxation areas, and guest-facing spa spaces
- Complete requisitions and maintain office and reception supplies
- Collaborate closely with Spa Attendants, Therapists, Fitness staff, and Spa Leadership to ensure exceptional guest experiences
- Support special projects, promotions, and resort wellness initiatives as needed
What you bring:
- High school diploma or equivalent experience
- Minimum of 6 months of hotel, spa, wellness, retail, or luxury hospitality experience preferred
- Exceptional customer service and guest engagement skills
- Strong communication and interpersonal abilities
- Excellent telephone etiquette and professionalism
- Strong organizational skills with attention to detail
- Ability to multitask and remain calm in a fast-paced environment
- Basic computer proficiency and ability to learn spa management systems
- Ability to read, write, and communicate effectively in English
- Retail sales experience is a plus
- Passion for wellness, hospitality, and luxury guest experiences
What we offer:
- Competitive Salary & Wages
- Comprehensive Benefits Package
- 401(k) Retirement Plan
- Excellent Training and Development Opportunities
- Complimentary Accommodations at other Four Seasons Hotels and Resorts
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
Schedule & Hours:
- Flexible schedule required, including mornings, evenings, weekends, and holidays
- Ability to support operational needs during high-volume periods and special events
Work Authorization:
- Candidates must have valid authorization to work in the United States at the time of application.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal