Director, Shared Services Center

Department
Booth Deputy Dean Veronesi
About the Department
The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.

Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.

Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 61,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.

As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment. For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.
Job Summary
The Director, Shared Services Center provides strategic leadership and operational oversight for a centralized shared services function supporting academic and research centers across Chicago Booth. The Director will be responsible for developing and implementing a shared service delivery model to improve operational effectiveness, consistency, and responsiveness while allowing Center leadership and staff to focus on their programmatic and mission-driven objectives. The Director is also responsible for leading a multidisciplinary team responsible for providing administrative, financial, event, marketing, data, and operational support services. Working collaboratively with Center and faculty leaders, and administrative partners, this role will establish service standards, drive continuous improvement initiatives, and foster a culture of customer service excellence and strategic partnership.

This position is not eligible for employer-sponsored employment authorization.

Responsibilities

- Develops and executes the strategic vision, operating model, and implementation roadmap for the shared services function.
- Leads the delivery of centralized administrative services, including operational support, financial administration, procurement, contracting, reporting, and compliance-related activities.
- Establishes service standards, policies, procedures, and performance metrics that promote efficiency, consistency, and high-quality service delivery.
- Builds and maintains strong relationships with Center and faculty leaders as well as administrative stakeholders to identify needs and align services with organizational priorities.
- Oversees staffing, workload distribution, professional development, and performance management for the shared services team.
- Directs continuous improvement efforts through process assessment, workflow redesign, resource optimization, and service enhancements.
- Leads shared event support operations and provides oversight of administrative logistics for Center-sponsored programs and initiatives.
- Oversees shared marketing, communications, and data administration functions, ensuring services meet the evolving needs of supported centers.
- Analyzes operational data, service utilization trends, stakeholder feedback, and performance metrics to inform strategic decision-making and resource planning.
- Partners with University administrative offices to ensure compliance with institutional policies, financial controls, regulatory requirements, and best practices.
- Manages related teams. Establishes department priorities, may be responsible for the management of the center budget, allocates resources and executes strategic plans.
- Oversees a communication strategy and marketing efforts aimed at increasing the visibility of the Center. Collaborates with others to make the center a valuable resource to all students and contributes to the broad goals of creating a stronger campus community.
- Performs other related work as needed.

Minimum Qualifications

Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.
Certifications:

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Preferred Qualifications

Education:

- Bachelor’s degree.

- Master’s degree.

Experience:

- Leadership experience in operations, administration, shared services, project management, organizational effectiveness, or related areas.

- Leading professional staff, teams, or organizational functions.

- Background within higher education, academic medical centers, research institutions, or mission-driven organizations.

- Developing and improving operational processes and service delivery models.

Certifications:

- Project management certification and/or Lean Six Sigma training.

Preferred Competencies

- Proven ability to influence stakeholders, build consensus, and lead organizational change.

- Strong financial and business acumen, including budget and resource management.

- Familiar with leading organizational changes, operational excellence, or service transformation initiatives.

- Strong ability to manage competing priorities and work independently.

- Strong communication, presentation, and organizational skills.

- Understanding of shared services or centralized administrative models.

Working Conditions

- This position is currently expected to work a minimum four days per week in the office.

Application Documents

- Resume/CV (required)
- Cover Letter (required)

The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.

When applying, the document(s) MUST  be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family
Administration & Management
Role Impact
People Manager
Scheduled Weekly Hours
37.5
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Pay Rate Type
Salary
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FLSA Status
Exempt
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Pay Range
$115,000.00 - $160,000.00
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook .

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history.   A conviction does not automatically preclude University employment.   Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:  http://securityreport.uchicago.edu . Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.