About this role
Job Summary: We are looking for a Service Department appointment coordinator to join our team! The right candidate is well organized, enjoys answering and talking on the phone, text messaging and helping customers. The day-to-day duties of this role include answering in bound service department calls, customer satisfaction follow up, giving customer updates via text messaging, calling customers due for regular maintenance or reacalls. The hours are 8am - 5pm Monday - Friday and Saturday 8am - 1pm.
Responsibilities
- Scheduling inbound service appointments
- Coordinating alternative transportation for customers with loaner cars or LYFT
- Texting and Calling customers due for service maintenance or warranty recalls
- Working with manager to call customers that special ordered parts
- Small administrative tasks
Qualifications
- High School Diploma or equivalent
- Highly organized and eagerness to improve
- Willingness to take initiative
- Computer literacy
- Sufficient quality writing and grammar skills
- Ability to handle multiple tasks easily
- Ability to provide quality customer service
- Work with all levels of employee
About Us: Herb Connolly Chevrolet is family-owned and operated by the four Connolly brothers, whose great-grandfather, Herb Connolly, founded the dealership in 1918. We pride ourselves on our family culture and believe that's the reason that most of our team have long tenures, with many employees of 20+ years at all of our stores! We love to watch our employees grow, and actively promote from within whenever possible, and are always looking for motivated individuals to join our growing family!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.